Hotels in Almanza

1. The hotel won't give the room key unless you will leave an ID. This is not even indicated on the check-in guidelines 2. Saw 2 cockroaches roaming around inside the room 3. The front desk and the kitchen staff are not aligned. I ordered a food twice. First I asked the front desk for a 1K change. So I expect that the server will have the chance upon delivery. Unfortunately, the server asked me if I have a smaller bill and need to look for a change. Second order, I asked if I can pay my food upon checkout and the front desk says Yes. However, the server asked for the payment upon delivery and told me that I have to pay. I explained that I already informed the front desk that payment will be made upon checkout but the server insist the other way. 4. Chairs inside are dirty 5. The main door of room 74 has a hole (Not referring to the peephole) and people can peek from the outside 6. They will not give you the remote of the TV unless you will ask for it 7. The set-up is not a Hotel. It is a Motel

We had a pleasant stay! Nice breakfast and big pool for adults and kids. The hotel room is huge and beds were comfortable but the chairs are dusty and carpet bit smelly. The housekeeping service was not consistent. One day we have complete set of towels, the next day we are missing one. One time they forgot to clean up our room so we had to wait until 10pm for them to fix it. They claimed we left the DND sign but we do not think so. Night Room service is quite slow. For a bucket of ice, we had to cancel after two hours of no show. But Kudos to all the staff ! They are all friendly and helpful. We shall definitely go back and stay there again :)