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Help Center - Traveloka Points

Updates

Managing Your Points

Earning Traveloka Points

How many Points will I earn from a transaction?

How to earn points

What should I do if I didn’t receive the correct amount of Points?

Will I still earn Points if I use a coupon or promo code for my payment?

Will I earn Points from Pay upon Check-in bookings?

Redeem Points

Will my Points be deducted if I tap/click “Redeem”, but do not complete the transaction?

I am planning to pay for my booking directly at the hotel. Can I redeem my Points for this room?

Important information

Can I transfer my Points from one account to another?

What will happen to my Points if I refund my booking?

Cancellations

Traveloka Points Info

General information

What is Traveloka Points?

Do I have to become a Traveloka member to earn Points?

How much is 1 Point worth?

What are Pending Points and Active Points?

Can Points expire? If so, how long are they valid for?

What can I use my Points for?

Reward Coupons

Currency & Country Settings

How do I set the default currency of my Traveloka Points account?

Will I earn Points if I make a transaction using a currency different from my account’s default currency?

Can I redeem Points if I make a transaction using a currency other than my account’s default currency?

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