Crowne Plaza MELBOURNE by IHG

Location was good Room was very nice Great breakfast Room Service definitely overpriced ordered a cheese platter got breadsticks instead of biscuits no butter & very little cheese!!!

The rooms were good. The bed was very comfortable and also the pillows. However, the breakfast was much to be desired. There was a very long wait to receive made to order eggs, the pastry items and muffins don’t look to be made in house and looks like they’ve outsourced from another supplier - which is off putting. The baked beans, noodles scrambled eggs at the hot buffet looked like they’ve been sitting out for a long time and very dry. We paid for breakfast for 2 nights but didn’t bother eating the second day and ate from one of the many places on offer on Melbourne for a hearty meal. Also, the hotel is a bit inconvenient to get to and from. A lot of drivers don’t know where the entrance to the hotel is and miss it and you end up waiting a long time for a taxi. Plus there is a road closure at the moment which adds to the frustration. It is also a little out of the way from the city centre. So if you don’t know how to use trams or public transport, the taxi fares can be quite expensive. But the plus is that the customer service is amazing. Everyone is very friendly and helpful. I would stay again if the breakfast was more to the standard, as that’s important for me personally.

Great spacious room and cleaned to a high standard. Loved how quiet it at night considering we’re in the middle of the city. Must have good soundproofing. Very friendly and helpful concierge and staff

A fantastic location. Room was compact, yet perfect for a one night staycation in the city. The bed was comfortable, the shower was great and everything was lovely and clean. Appreciated the pod coffee machine in the room as well. Highly recommend.

Fantastic location Great staff and rooms

Perfect

Great location and breakfast

The breakfast was good

Staff were very helpful and accommodating. Room was beautiful. Amazing experience

Woderfull brakfast, staff and foom. Will recommend.

Great location, good buffet breakfast.

Great Hotel with Top Service

Friendly staff everywhere enjoyed my stay.

Good

The best buffet breakfast in Melbourne!

Breakfast was good Staff was good as well Cleaning was not good specially carpet need to change as well or need more cleaning

Staff check in was slow and argued about paying hotels paid $93 for breakfast than $70 which was what i was meant to pay then tried to charge me again for breakfast at check out rooms where clean

Great location. Opposite Crown casino complex, 2min walk to restaurants and activities on Southbank and the convention centre. Tram into cbd right out the front. A lift or travelator from ground floor to first floor lifts would have been handy as luggage and escalators are a bit tricky.

Food was amazing and well priced, staff were spectacular and very attentive, facilities and decor wonderful, beds very comfortable Games room for the kids was awesome Location walking distant to trams and lots of restaurants attractions etc Will definitely be staying here again with my family :)

Lively breakfast