Hotel Excelsior

A mixed experience. Our room was flooded and we had to stay the night in a room with a drip because we couldn’t get through on the publicly available number as it was late at night. Yes, we received a free breakfast and were told we would receive a reimbursement for the nights stay but this never came through and when I contacted the hotel, a Manager named Benny said a reimbursement would not be happening as we had received a free breakfast to compensate. It’s a shame because the staff there were lovely and apologetic but was disappointed they didn’t keep their word about the reimbursement of my night’s stay.

Room provided was inside court with no view. Very small

The hotel was good and the rooms were clean if a little cramped. Main concern was the marketing of the hotel as including free parking. This is not the case and should be removed from the Hotels.com listing for this hotel. Some inconvenience for us as we had to find public parking within the town.

Booked the property as it advertised free parking however no parking and we have to find space on street and pay for parking .shower drain wasn’t draining properly so back up when we had shower and flooding the bathroom to room , I mentioned to them on check out but surprisedly looks like they knew the issue . Safe in room wasn’t working and although staff use the master code , it won’t open.I would’ve book my first chose for booking if I knew the parking and drain and safe .staff are friendly Thu

Nice Hotel, really excellent staff, but room was HOT!

Location was good. Parking spots in front of the hotel were full the whole time, but were able to park the car nearby. Breakfast was good, views lovely and room clean and spacious

Small but comfortable room - great breakfasts

The property is conveniently located next to the beach for easy access. The room was not in great shape, with sand on the floor, burnt out lights, and broken towel holders. Parking is most definitely not included per the amenities listing, which resulted in feeding a meter to park anywhere close to the hotel.

We were less than impressed with this hotel. For what we received (a very small room, noisy, breakfast wasn't good) we felt it was not worth the price at all!

Nice location and great breakfast for a 3star property. Clean and cosy.

Allright. Clean, normal. More expensive than should be.

Fun place good breakfast great location steps from tram

Just loved it. Didn't realise we had a studio apartment right on the sea front, it was such a bonus, and we loved it. The staff were great, really nice and helpful. We hope to come back again soon. Thank you!

Just what we needed and a lovely breakfast there.

Very friendly staff, excellent service, fantastic breakfast

perfect location for kustram, beach and promenade. very happy with room and facilities within. everything one could possibly want at breakfast.

Very clean hotel hassle free

A basic hotel but in an excellent location just off the esplanade and with a tram stop outside. Excellent continental breakfast with some hot dishes. Only negative is the single lift which accommodates only 4.

Nice Stay. Very welcoming staff. Thanks for the experience. Regards Eric

Hotel was nice, WiFi didn't work, and beach boardwalk was dead. Hotel was nice and may try again in August