Basecamp Resorts Revelstoke

We recently stayed at Basecamp Resort in Revelstoke with a group of 16 people and, unfortunately, our experience fell far below expectations. We had booked two units-one accommodating 10 people and the other 6-which seemed ideal for our group size. However, we were surprised to find that the property allows only one parking spot per unit, regardless of occupancy. This meant 16 guests were limited to just 2 parking spots, which was highly impractical and inconvenient, especially in a destination where most guests rely on vehicles. Inside the units, we also encountered several maintenance and service issues: Bathroom door locks were not functioning, which is unacceptable for basic privacy. During our two-night stay, no housekeeping service was provided. We did not receive fresh towels at any point. When we raised the towel issue with reception, we were told to collect them from the hot tub area. However, the towel cabinet there was completely empty, leaving us without a solution. Overall, the lack of attention to guest needs, poor communication, and operational oversights made the stay frustrating—especially for a large group. While the location is decent and at times convenient, it was the only positive aspect of our experience. We hope management takes this feedback seriously and addresses these issues, particularly around parking policies, basic maintenance, and guest services. With some improvements, this property has potential-but as it stands, we left quite disappointed

Great property!

This hotel is beautiful. The grounds make it amazing.... lots of stairs. Staff that i spoke to was great, but i do dislike that everything is virtual

Huge accomodation perfect for a family. Washing machine in the unite. Large sitting / communal space in the kitchen with gorgeous views over the river. 3 bathrooms! Very impressed with our stay here and would book with this company again. You do need a car to access downtown Revelstoke is all I would say.

Beautiful view all the amenities you will need very clean will be returning

Very clean but very small rooms with awkward kitchen set up. Bedding could be upgraded - felt cheap. Lovely location

Everything is great, we were happy to stay a night.

Clean room. Hot tub was nice.

Excellent place to stay! Very clean and new

Wonderful place to stay in Revelstoke! Scenic views and spacious accommodation plus every amentie you need.

Nice place for staying. Clean rooms, Good kitchen.

The space is so spacious. Excellent for groups or families. We were travelling with 5 of our kids after being on a cruise and everyone was happy to have their own space and spread out. Enough bathrooms for all and laundry! It’s a beautiful, peaceful location. Really a 10/10!

Quaint little property with a gorgeous tranquil water view right in front of the room. This was just our stop on the way to Banff but ended up being a very memorable stay. The amenities are practical and well prepared for the unassuming traveler. I had a great time here.

Lots of space, clean, Modern and beautiful setting. Peaceful and quiet. 2 hot tubs and bbqs - chairs overlooking the lake. You do have to carry your belongings up a large flight of stairs for the multiple room units.

The outside bbqs were atrocious, chunks of old burnt food and vegetables. Lessons were learned

Great dog friendly stay! fully equipped kitchen and comfy beds. Nice views all around.

Room, beddings and everything was clean. The kitchen was useful. The best part was the view from the living area. I would come back again just for the morning view.

Had an amazing night here, very comfortable and peaceful.

Nice place to stay.

Could use a deeper clean, lots of marks on the walls, baseboards were filthy and the ensuite sink didnt drain. All hand soap pumps had the wring type of soap refilled, so you couldnt pump them and had to unscrew the tops to pour soap onto your hands. Overall, it all needed more attentuon to detail to make it feel more inviting.