Staybridge Suites GUELPH by IHG

What I did not like was Staybridge charged me $11.76 more than Expedia quoted. When I called Staybridge to inquire, they told me to contact Expedia who in turn said they needed to contact Staybridge. I also needed to send a photo of the charge on my credit card. Expedia then responded with an email that Staybridge had charged the correct amount. Two hours later I received an email again from Expedia that Staybridge had processed a refund on my credit card. When I checked my card, there was no refund. I again emailed Expedia who responded that the refund can take 7-10 business days. So now I wait for a refund. This has taken a lot of my time and I would have expected some form of additional compensation for all the trouble I went through but none was offered. Normally, Expedia has always offered great service, but this was disappointing. I am not sure who was responsible for this mistake, Staybridge or Expedia. The hotel was very nice, the staff were friendly, with the exception of stains on the arms of the couch, the room was clean and the breakfast was great.

Nothing

I enjoyed the layout of the lobby, coffee bar, and sitting areas. It was nice to have access to a pool.I found the suite to be clean and sized to meet our (2 person) needs. It was nice to have access to a full sized fridge and microwave. Just a suggestion perhaps a microwave/convection oven. Not crazy about the tv's placement but then only watched while eating. The staff were really great! It was easy to relax and find all friendly and helpful.

This place was perfect for what we needed. The breakfast was amazing! The staff were incredible as well! :)

Didn’t like the room layout, bath needs a little updating. Bed was only queen, not overly comfortable. Did not use any amenities nor breakfast. Close to highway, nothing to walk to. Do not clean room daily. Nothing bad but not great.

Yes breakfast was good.

It was clean.

I stayed for only one night but from the little time I spent at Staybridge, it was wonderful. The room was beautiful. It was spacious and clean with great amenities! It had a separate bedroom to the sitting area and decent kitchenette. Someone I traveled with used the gym and he was happy with his experience. They had welcome cookies to offer us upon our arrival, the included breakfast was great and the entire premise was kept really clean. The price from Expedia was fair and trainable. I would definitely stay again! Thank you, Staybridge for understanding customer secure!!

Clean facility, very pleasant staff, large rooms, very pleased about everything

Location was just what I needed.

Breakfast was excellent, staff was super friendly

Will be back!

nice front desk staff

Everything was perfect! Loved the mini kitchen and I loved the breakfast. The staff were very friendly and helpful. Our room was comfortable and clean.

D

Wasn’t clear how to access Wifi on the package with key cards. Had to ask front desk staff for help. Breakfast in the am was ok but most hot items were actually luke warm. Coffee was good and hot. Would stay again but would appreciate easier instructions to access the free wifi and a hot breakfast as advertised.

I was not able to attend the breakfast. Was very impressed with the room and the staff was very whiling to help me with payment

Clean room, breakfast was very nice, and the pool was super enjoyable.

Friendly staff and clean room

Breakfast was great! Nice people, clean facility.