Baolong Hotel Shanghai

Clean room, easy to work with staff

We joined the tour

Amazing

The main problem was the location and lack of convenient transpiration.

The hotel is wonderful but there is no heat in the lobby also very far from downtown

It was good to stay Room was clean Food was good

Beautiful hotel, Location is about 20 min taxi drive to Bund (about 7.00 USD) Breakfast very poor compare to other hotels and for that level of accommodations.

the beds and pillows were always great. in room water filter was helpful.the buffet breakfast was excellent.the staff was always very helpful calling taxis and guidance with directions

Choose this place cause it was near to my client office. Overall, room was nice and everything is great. Nothing much to complaint about. We enjoy the stay

The room is clean and,but a bit old, needs new paint job.

We picked this hotel because we wanted to be close a Fudan University as we were visiting there. It is a very good location for that, being 10 minutes walk from the accommodation blocks, and 20 minutes from the main campus. The hotel itself is located close to a main highway, so taxis are easy to pick up, and Jiangwan Town Metro station on Line 3 is about 10 minutes walk - from here it's about 30 - 40 minutes to downtown Shanghai (with couple of changes). We had a standard double room - it was well-appointed - very large and comfortable bed, bathroom with bath and separate (and powerful) walk-in shower, filtered water-tap for drinking water, room safe, fridge/mini-bar, wi-fi. Daily housekeeping was very flexible depending on when we wanted to leave room each day, and once when we had issue with toilet not flushing properly, it was fixed very quickly. The decor in the room was getting a bit tired - some of wallpaper was starting to peel a little, but this was cosmetic. Our party had 2 rooms, and one did pick up quite a lot of noise from the highway outside. I used the gym regularly - it was well-equipped - cardio, resistance machines, free weights, all in good working order, and separate work-out area. For swimming pool, you have to wear a cap. Hotel is not city centre location, and is not near famous sites (other than Fudan) but that wasn't what we wanted. We only used restaurant once for breakfast - mix of Chinese cuisine, and Chinese-style Western.

The staffs are rude and very unhelpful. We need to register a local phone to receive a password in order to activate the internet access. But the staff especially the manager was not willing to help and ask me to get a local pre-paid card.

Nice to stay

The hotel was clean and nice, and the staff were great...but the internet was a hot mess. I do understand China can have connectivity issues, but I've traveled extensively for business here and never run into anything this bad in a major city. The speed was pretty close to dial-up, and every now and then the connection would go down without warning. I had to wait minutes for websites to load, and then sometimes the connection would drop. On Saturday, I was simply told "the Internet is not working any more." As someone who works online, it was frustrating. Definitely not the best hotel choice if you are a business traveler dependent on wifi. If you don't care about wifi, though, the hotel is very pleasant and the staff are lovely.

Hotel room is little old,customer service staff is friendly, buffet breakfast restaurant clean and food have so many choice. If you choice this hotel ,you may feel some smoke by illegal smoker in hotel.

It was good. Needed a day to get away and just relax. I enjoyed my day there. Great gym!

Hotel nicely furnished, good buffet spread. Room service at snail pace, standard waiting time 40 mins !!! My second visit, I booked Deluxe but they gave me superior room (cheaper and smaller than Deluxe), the answer was that room prices have gone up !!!! Wanted to cancel booking, but internet booking cancellation is a lot tedious that I imagined.

Good 20 minutes drive to nanjing street and 15 min walk to metro station.

Very enjoyable stay, staff very helpful and quick to assist when I complained that I was smelling cigarette smoke in my room. Good choice at breakfast Buffett but the best is afternoon tea in the lounge area. You realise what a great idea it is to ban smoking in public areas, China might have to try it out ! Fun and friendly pianist and singer duo playing the lounge area several evenings.

This is the second time I have stayed at the Grand Mercure Baolong, and I found it to be less enjoyable than before. Having booked the same standard of room on the same floor as last time, also for 10 days. I was disappointed that the decor was shabby: the carpet was old and stained and the wallpaper also looked damp, the wood furniture was all chipped and scuffed and the bathroom tiles were poorly painted over. They were also unable to honour my booking of a double bed, requiring me to put up with 2 single, but comfortable, beds. The staff do not seem to have any English or other languages and the only the one concierge with some skill in English was in very high demand. The staff were surly and unwilling to be particularly helpful, the only relief being the one friendly person in the shop, who also didn't speak any English. The lobby lounge insists that even resident hotel guests order over-priced drinks, even if guests are merely waiting to be collected -the lobby has very few waiting-seats for such a large hotel. The road noise on the Yixian Elevated Road side of the hotel is quite noticeable and doesn't abate much at night, and rooms on the other side suffer from a loud half-hour reveille from the army barracks at 07:30 every morning, about which guests are not warned.