London Hilton on Park Lane

Great stay , clean room friendly stsff

Fantastic stay at top notch hotel.

This was a beautiful and well maintained hotel. I would certainly stay there again. Very comfortable beds and well appointed rooms. They serve a wonderful breakfast and the staff was excellent.

When we checked in my husband and I needed are bags immediately for a dinner We had to go to right away. We then waited in the room and called 3 times waited 45 minutes untill we needed to Hunt our bags down and get them By ourselves…. We missed our dinner. There was not proper sheets on the bed. The drains in both the bathroom sink and bathtub were completely broken. They would fill up and you have to use a spoon To pop the drain cap Open to Allow the water to Drain. I would Never stay here again

Clean, amazing staff and great location

Hotel and concierge staff excellent. Always excellent help. Shout out to Cesar & Bob. Hotel room excellent. Very comfortable bed. Hotel maintenance fixed a room door that would not close, a rain shower spray that sprayed all over the bathroom floor, and a bathroom mirror light fixture that wouldn’t turn on. Park Corner Brasserie: Dr. Jeckel and Mr. Hyde: breakfast buffet excellent, breakfast service staff excellent. After breakfast Mr. Hyde appears: mediocre-to-bad food at lunch and dinner. I understand why I got a coupon for Park Corner Brasserie Thirty percent of the time no one answers the phone at the Hilton Park Lane, irrespective of whether I call from outside or inside of the Hotel I was not happy with hotel administration of my bill. WiFi connectivity was not reliable

Staff and service high quality

The location is great because of the park nearby. But the rooms are very small, the noise level is high —apparently poor insulation. Considering these inconveniences, the price is too high.

Staff ultra attentions - glad to see a big turnaround compared to some comments I saw from past guests

Excellent, helpful staff

Great

This is definitely not a 5* hotel. The service is very bad. Rude receptioniste nobody answer switchboard call. Broken items in room. Food in room service bad quality. Ordered a ribeye rare came well done bearnaise was horrible. Really worst christmast hotel stay ever. Won t stay again

Very nice room and view. A wonderful location with efficient staff and amenities.

The staff went beyond and above in making a special celebration most memorable. Thank you!

I had great time there

Hard to get service. I was shoved ina corner room by the service entrance and exit. Heard the doors opening and closing frequently.

The only negative comments is that the rooms are very small.

Excellent experience! Clean large room, wonderful view and location, terrific service!

Perfect place to stay close to our event

Rooms are nice. Hectic and feels congested. Best for business trips.