Sunrise Hill Resort

Our welcome at the reception was ice-cold no one smiled, slow check-in, we reached exactly on time but rooms weren't ready. When the 2 rooms were allotted (we were 4 family members with a toddler) it was on different floors which was very inconvenient. However, one of the senior receptionist proved to be helpful throughout with driver and some fake police issues. Rooms were sufficiently large and comfortable but linen were not exactly clean. The property condition is poorly maintained especially on the floors and pantry areas are dirty, there were cockroaches in the bathroom, exhaust fan was not working, drinking water in their jugs taste bad so we bought bottled water (had to constantly call reception), no hot water jug inside the rooms. I really liked the food there though their evening tea could be better, morning coffee was terribly pale. I had ordered morning tea in the room but they did not deliver stating its included in the breakfast which is part of our package. But when I went down to their dining area, there was no tea only pale light coffee. Lift was malfunctioning sometimes and mostly busy so I had to climb 2-3 floors up using stairs which was pain. I would probably avoid this property next time considering the price vs service standards.

Rooms were dirty Lift was not working Food was pathetic n service was even more worst

•Cleanliness of room/hotel was good •Quality of service was amazing •Hotel amenities was ok •Hotel location is most convenient

U have wrongly projected their image on your website. The room rate they charged 4500 plus taxes were as it's worth 1500 only. I have lost faith in you. Probably I will not take the help of your website for selection and booking of hotels in future neither recommend to friends Felt sorry .