Grand Hotel Europa

Conveniently located close to the train station, which made it easy to catch an early morning train. Loft room was great. Everything was clean. Lack of a fridge and kettle were the only drawbacks.

Wonderful staff, clean property with some buts, we use it always in our commute when we fly late to Naples and plan to travel by train

Convenient location from the central train station if you want somewhere nearby. A couple of nice restaurants nearby, but not exactly the friendliest location.

Love this hotel have stayed here several times, it is in a very convenient location and near train station. One small gripe was the breakfast didn't think it was value for money. Apart from that would stay here again.

Great location- very close to restaurants and the train station. Very comfortable rooms with comfortable beds. More than enough space for 2 adults and 2 teenagers. Clean hotel. Staff was very friendly and helpful. I would definitely stay here again.

The room was very clean and tidied each day. There is a restaurant for breakfast and evening meals, but I always out. Perfect for main naples station (just round at top of road, with transfer but to airport and port)

Thoroughly enjoyed staying at this establishment. Clean, well maintained, close to the central Naples station. Breakfast was enjoyable. Rooms were clean. Staff were very friendly.

Stay 1 day and it was fine. Good breakfast, friendly staff.

Location is great and near train station. Annoying to have to pay tax in cash

The front desk staff were amazing! However, the property could use some help. We stayed on the first and last night's of our trip. The first night the shower leaked everywhere, and the air conditioner barely worked. The second night the shower drained SO slowly. Both nights the rooms were super cute, with a loft area for the kids to sleep in and different decor/themes.

Though check-in was excellent and the linen was clean, the hotel bedroom requires a total re-fit. In fact, I do believe that there were more cracks in Room 274 than in Pompeii! Cracked tiles in the shower, cracked tiles on the side of the bath, cracked washbasin surround, flickering lights in the bathrooms and two steps to reach the toilet - not ideal for 60+ year olds in the middle of the night. Was there a better room available, I'm not sure? It is Europa Hotel's nearness to the railway station and the Central Coach Park is its main advantage. The price was high - given the poor quality of the room. The breakfast was good - but the 'self-serve' was more like feeding prisoners in a work-camp! (18+ eyes watching). Give us a break guys ... if we're paying 112 Euros a night, we're not likely to be serial kleptomaniacs.

Handy location near the central station with even the Duomo only 20 minutes away. Airport bus is five minutes away, as is the metro. Plenty of dining options in the neighbourhood.

Very nice room, nice staff. Excellent location near train station.

Had booked a room but looked different to images. Asked for room change to the one shown on images was told no. Was told "images online are not what you get". They refused card to pay for tourist tax and said cash only and to go to atm where I had to pay a fee to withdraw - very odd as they had a card machine but refused to accept card. You are also not allowed to take your room key out of the hotel.

Okay hotel but in a terrible location. Very dirty surroundings and lots of sketchy and noise people until the late hours in alleys and streets surrounding the building which travel directly to rooms.

The Staff was amazing. The best during our two-week European trip.

Clean room, good location to train terminal. Safe.

Hotel is walking distance to Naples central train station (situated just opposite side of the road) and close to Garibaldi metro station. Breakfast was good ,with typical Italian taste of food and fresh tomatoes in the morning and homemade cakes. Few coffe shops very close to the hotel. Staff helpful. Strongly recommend.

Just weird. If someone said to the designer:every function, make it smaller and more awkward, then this would win. From finding your room to just shuffling around in it because it's so small to the lifts which are tiny to breakfast which is pathetic. Hot food, don't help yourself, the staff will serve you to limit your consumption. And the choices are tiny and poor so who cares? And no coffee in room, no kettle etc. I could go on. At length. Dreadful place.

Friendly staff, decent rooms and overall good value for money