NH Bologna Villanova

The room was large and very clean. The restaurant in the hotel was very good. The staff was helpful. We did buy breakfast, but that was lacking where they could not keep up with the amount of guests and keeping food out at the buffet. We had to wait quite a while for any hot food for breakfast.

Era tutto pulito e comodissimo

Preferred to have an iron in the room but the staff were super friendly concerning the laundry room. Friendly and kind staff. Property was lovely.

Everything was great in the room, but pool wasn't functioning and gym could use more weights, and machines.

All was great

Property did not have air conditioning, it was hot, had to open windows to sleep. There were guests sitting outside in front of the lobby talking very loud until early morning hours. Some strange pheasant birds kept us awake most nights, it was hard to sleep with all the noises. Parking could be better, not enough spaces.

Despite displaying a Do Not Disturb sign on my door, staff still entered my room not once, but twice. I returned to find the room disturbed — the bed had been moved, bedding partially on the floor, and pillows placed on furniture in contact with my suitcase. This was a clear breach of privacy and very unsettling. The immediate handling of the situation was poor: no management was available, no housekeeping on thr weekends, and they sent a maintenance man to replace the bedding, who was completely out his depths as he advised me "this isn't his job". Service overall was inconsistent and often lacking in basic hospitality. Some front desk staff were not forthcoming with important information — for example, I was not told the on-site restaurant closes on weekends. I also felt I had to pry for simple guidance, such as directions to a nearby supermarket. That said, two female staff members were noticeably helpful and friendly, which I appreciated. The room itself was also below standard (stained carpet, leaking bathroom, broken toilet seat, visible dust and cobwebs). Their initial compensation of a free breakfast (offered only when I was checking out) and 20% disc on future stay did not reflect the seriousness of the issue. After escalating via email, management responded and provided a 25% refund, which I appreciate. Overall, this experience highlights serious gaps in privacy protocols, communication, and service standards. I don't recommend this property.

Room was clean but the air conditioning did not work all night. No room service available.

Xxx

Courteous staff

The room allocated this time was not very clean ...carpet very dusty at edges and taps still had water marks, remote control also very dusty

Easy to find , ample free parking, walking distance to a mall

Good

Quiet hotel. Great staff.

The hedge at the driveway exit is very high, blocking the sight. It is not safe. There is a glass splash by the shower tab, about 2 feet wide. It is very difficult to turn on the water. There is no shower curtain, need to hide at the bathtub corner to take the shower so as to avoid splashing water to the floor. In general, the room is clean. The carpet is very clean. A very nice stay.

Felt very safe the whole time I was there!

1 night stay

great place just next to another hotel and signs are not helpful to find it or where to park

The breakfast it was supposed to be until 1030, but they do not replenish anything after 945 and completely cleaned up by 1015. The gym and pool are located in the same room, and you have to get a key and a reservation from the desk if you want to use it. You only get 50 minutes. The best part was the convenience of a superstore and the mall right next door.

Nice hotel, rooms are amazing!!!