Alpa City Suites

The AC unit continued to freeze up and turn off. The unit was a small one to begin with and the maintenance team said to turn it off for an hour to defrost when it happens… then, my fiancee and I were stuck in the elevator for 15 minutes. The alarm didn’t work, the call button didn’t work and the camera was monitored or wasn’t working as we tried to get someone’s attention. My fiancee was crying and I was alarmed as the temperature grew to very hot inside. I eventually attempted to pry the doors open with success and we climbed out. In informing the staff manager as we were super upset, we only received an apology and didn’t even consider comping our breakfast or anything. I’ve never been trapped in an elevator and I can tell you with none of the alarms, phone or camera working was incredibly stressful.

Friendly staff

Excellent

Everybody was very helpful and polite.

The noise from the street is somewhat intrusive. Upon talking with the staff they gave me a quieter room.

Everybody there was so nice and so understanding about everything. I am going to stay there again every time I go back to the Philippines.

Very friendly and accommodating highly recommended.

Location

It is ok. But building in renovation

Pretty amazing rooms. I had to stay two extra nights.

It was a nice place to stay.

Room was clean! Customer service at its finest. The whole hotel staff was attentive during my stay. They always greet us with a warm smile! The guards always offered to get us a cab. The piano was plus!

Staff was friendly and helpful. Wifi was not working at all. Not businesd friendly with no wifi. International travellers need wifi to stay in touch. To be told you would have wifi a d find there is no connection was a big let down. Staff said it was sliw connection but it was non existing.

Location. Close to everything, friendly staff, rooms are clean.

Air conditioning in room 509 was very noisy and the tap on the sink in the bathroom was loose Service in the restaurant was very slow

I really like in here very comfortable the place . The staff are very accommodating

Staff are friendly and food are good. The place is safe and near to all mall.

Easy check in, helpful as well as friendly staff and a great location.

The building was in a good location, staff was extremely helpful and friendly.

What I would do is hook up with a gym or something with a pool. You would have more people staying.