Hotel Essencia

I had an enjoyable stay at Hotel Essentia. The staff and security guards were always friendly, welcoming, and helpful, which made us feel comfortable throughout our visit. Housekeeping did an excellent job every day, making sure our room was clean and that we always had fresh sheets and towels. The breakfast on our first morning was excellent, but on the following days some of the dishes were a bit too salty for our taste. Aside from that, the overall experience was very good. I would definitely consider staying here again and appreciate the excellent service provided by the staff.

The staff are amazingly helpful, the breakfast buffet is very good.

Central site

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All good

Old place

The A/C wasn’t cooling enough. Hot water in the shower was off and on and a little difficult to adjust. The wall-mounted water heater needs to be inspected. Breakfast buffet was excellent with plenty of variety. The elevator floor needs to be cleaned as well as the lobby floor. Room is very spacious. Front desk personnel are very courteous and helpful. The location is very central, walking distance to most city attractions. The price for the room is excellent value. Will stay again if we ever go back to the city.

I love the buffet

Yes needs improvement

Need to make the tv more easy to use

Always with good breakfast and room is clean.

My only disappointment this stay is the same for years past... the breakfast buffet is too limited and food selection uninspiring...

The best selling point is the staff - very respectful, attentive and will provide service above and beyond. Room - provided with daily cleaning but I had mites bite and ended up seeing a dermatologist for treatment. Wifi was the biggest problem - no access the entire stay and I was told that there are too many users that slows down the service- this has to be improved especially there are frequent conferences and events held in the hotel. Loud noise - the room is not soundproofed, I heard people talking along the hallway and even those in their respective rooms. The street noise can be heard , Events were done in an open space on the second floor, so loud it can be heard in the room Breakfast - food is good but heavy on Filipino dishes, need options like cereal, pancakes or doughnuts.

They had a nice cafe but we did not eat. The staff was friendly, the rooms were nice, and the hotel was close to everything in Dumaguete.

They were nice friendly and they always went out of their way to make you feel like royalty

Breakfast, which was included in the room rate, was excellent. There were a lot of choices, with many native delicacies, and the food was delicious.

Nice clean rooms The staff were all very friendly and helpful. The included breakfast was good. I stayed in two different rooms. First I was in the suite which was fabulous. Very nice immunities and very comfortable. Next I was in a deluxe room which was average. The hot water in the room would cycle on and off several times during a shower. Also I was in a corner room and the wifi was not available in the room. I asked at the front desk and they said they would fix it but never did.

Breakfast service is good especially the servers. Food is standard - variety of egg preparation - omelet and hardboiled, then mix of corned beef, hotdogs/sausages bread with spreads (butter, fruit jams). coffee is available. Dining area is so crowed on the days i stayed because the guests who were attending conference, students on tour are mixed to the regular visitors/tourists that at some point, you cannot anymore find seats. Guests who are in group - students on tour, guests on corporate meetings/conferences should have a separate breakfast area. dining early becomes very noisy because of them.

The breakfast meal is always fresh. The room is clean. The staff is approachable. The parking is not really good but the staff they will find a way to you to park.

Do not recommend staying. 1. Hotel doesn’t have bathroom drain piping that would be complaint with North American standards. No P traps on any drains, (we were in more than one room) 2. Hotel staff accused us of ordering breakfast for room service and made a huge deal out of it. We never ate breakfast at the hotel. If you stay at this hotel demand they block charges to room service and require payment upon any food delivery. 3. The clothing cabinet was the only place I could store my suit. The cabinet had some strange smell and the suit reeked. I asked front desk to recommend a ‘dry cleaner’. They sent staff up to manage. I showed staff the label on the suite, “dry clean only”. Hotel Essencia washed suite like regular clothes and used either heavily scented soap or fabric softener. The size of the suit changed and it stretched significantly. The jacket looked horrible. My custom tailored suit no longer fits at all. 4. Do not recommend renting a car from Hotel Essencia. The experience is not the same as a professional car rental company and cost more. Find safer rental companies towards the airport from downtown. Our room on the 3rd floor smelt terribly of sewage late at night. We found a hotel with traps on all drains in the bathroom and enjoyed staying there.