Petit Palace President Castellana

Hotel is not being maintained well and therefore rooms are pretty worn out. Looks like they are in the process of remodeling rooms but nothing was mentioned during the booking and it impacted our stay negatively.

Great location !

Absolutely recommended

This is NOT a 4-star hotel as you have it listed. That is false advertising and misleading. The pictures you have on the listing don't nmatch the reality of the hotel! The hotel is old, and needs and upgrade ASAP. The rooms are small and there is a musty smell. The hotel looks very run down, with wallpaper falling apart and wood chipped on doors and baseboards and pretty much everywhere. The carpet looks dirty and they only did my room once after a 5 day visit, the only thing they changed during my stay was my towels but everything else was dirty. The only "pro" was the location. Very safe and transportation was convenient but I will never stay at this hotel again.

The only problem with a hotel was a manager on 7/24 @7:00 am in the morning who’s name he didn’t want to give me; couldn’t solve basic issues about my stay. I rented 5 rooms and paid over 11,000,000 euros during the week. As everyone at 7am in the morning I was in a rushing to the airport, I needed to extend two rooms for and additional night. This terrible person couldn’t solve basic guest Concerns. after 1 hour I decided to solve my issue on Expedia. This “manager” is so bad that he had the maid come and talk to me about the issue! On the other hand, two guys did and excellent job “Paul” and Akshay.

Staff were very helpful room was quite and comfortable the air con a little bit noisy but nice and cool and breakfast had a great choice.

The hotel is great located but is not 4 starts, is a 3. Fine for a short stay.

No complains with the room but the general areas need lots of work

Place looks a little bit run down.

Fantastic breakfast, good space, very clean and great staff.

Un hotel súper bien ubicado, lo mejor el Staff gente con un gran corazón y un trato de 10, tuve un detalle con mi perrita y el staff se portó increíble, con la mayor calidez humana que he recibido de alguien a mi perrihija, sin duda volveremos siempre ✨🙏

Las instalaciones están muy descuidadas y el precio calidad no es lo que vale. El desayuno muy bueno. El aire acondicionado no servía mucho, no enfriaba mucho el aire.

El desayuno espectacular, súper buena ubicación de tiendas bares y restaurantes además de centro comercial y boutiques alta gama

El cuarto estaba bien y el servicio también los pasillos podrían tener más mantenimiento

They need to improve the maintenance of the externals part of the properties, such us elevators, in transit carpet to the room very dirty and poor maintained.

Very helpful and friendly staff

Amazing breakfast, place needs a little renovation excellent location

El personal es de lo más atento, siempre pendientes de nosotros.

Es justo!

El hotel estaba muy bien ubicado. Brindaban café y té todos los dias 13:00-23:00