Sorell Hotel Arabelle Bern

room is charmless, very small and dingy. Breakfast was mediocre. I would not think it is 4 star, maybe 2. No amenities. The front desk staff was very good. H. G.

Room was very clean, friendly and helpful staff, great breakfast and ideal location close to HBF as well as in a quiet area.

Convenient for train station and easy walking to centre. We found the self-checking in confusing - particularly locating our room number.

I loved the friendly customer service, the atmosphere, and the breakfast options. I was pleased to see signs in various places about fair trade products and sustainability.

I booked this hotel because they state they have available parking. They don't!!! "Available parking" is a street parking which one must search in streets around the hotel. After a long working day, I spent half an hour looking for an available parking space and, after I didn't find it, I had to park in a garage 1km away and carry my baggage to the hotel. I wanted to cancel the hotel, but they did not accept cancelation. This is completely unacceptable, and I will make a complaint about it on expedia!

Good location for us. Very quiet, large room, good breakfast. Will come back again.

We liked the location of the hotel. it was easy to walk to transportation and to different parts of the city. We had a room under the eaves that had skylights for light and ventilation. Really appreciated the fresh air they brought to the room. We could have used better lighting in the room for evening.

Friendly welcome at reception, helpful staff.

Very good services- good location- friendly and professional staff

Short, last-minute stay, due to work. Checked in very late but still had a great reception. Room was exactly as advertised, and really clean and nice, newly renovated.

Friendly staff. The room was clean and stylish. Good continental breakfast.

breakfast is excellent. not close to town, about 15-20 min walk. no self washing machine.

Friendly staff, location convenient for public transport. Room was small and no bar in hotel.

Hotel room is very clean. Breakfast service great. Twin bed matress a little soft for me.

Positive: - Was greeted warmly when I arrived, and was helped with the two things I required: recommendation for a restaurant, and to borrow a travel adaptor. - Breakfast was delicious, great selection (inc. homemade jam - lovely touch), and was offered a freshly made smoothie and my table - Room was spacious and clean, powerful shower Negatives: - Actual quality of sleep was limited due to: temperature of room (was too warm, so had to work out how to use the plug in fan in the middle of the night, which didn't do as the buttons said it would!), could hear upstairs stomping around (was staying in the second building) which kept me up, and I was uncomfortable with the weight of pillows (I later found a pillow menu in the room, but by this point it was too late as reception closed at 10pm - maybe this can be reminded of at check in?)

Great hotel close to University excellent staff super breakfasts

Excellent location near the town centre but on a quiet side street so nice and quiet. Spacious and modern with excellent service (e.g. they have 4 different sorts of pillows) matched only by there impressive breakfasts (smoked salmon, local produce and homemade jams, etc.). Able to make good use of the free travel card with the public transport available just around the corner (literally). Would stay again.

Everyone in reception was so helpful.

Great check in and helpful staff. Awesome breakfast with eggs , bacon, lots of bread muffins cereAl, cheese , coffee. Location was about 10 min walk from center bit they give a bus pass which was very convenient if you don’t want to walk. Bed was not comfortable but the rest of the stay was fantastic.

Loved the location. Right by public transportation but quiet at the same time. 10 mins walk to center & railway station. Room is small but good enough. There are no ACs in Bern but open window & fan were good enough. Only issue is theres an apartment complex across rooms in the back & there was a rowdy young bunch that would make a lot of noise all DAY till 1-2 am. You can hear them talking in the whole complex. Unusual for Switzerland. Somehow the hotel is connected to this complex. People come and go through the hotel.