Sorell Hotel Rex Zürich

Clean room, kind and helpful staff, good breakfast and perfect location.

It was a decent hotel. Self-check-in if no one is there or after hours. There was no one there after 6pm or so (maybe 8pm), but couldn’t get another pillow. Breakfast was good. The location was a 15 minute walk to downtown. It was average and that was fine by us for a couple nights.

Staff were super friendly and provided help and information

Staff was courteous. The room clean; bedsheet had a hole, though.

A fantastic stay! Perfectly located within easy walking distance of both the old and new town, with tram and bus stops right outside. The bed and linens were the best l've ever experienced, and the super-soft, fluffy towels were a real treat. There's also a gorgeous bakery just opposite. The staff were wonderfully friendly and welcoming. Breakfast was delicious, plenty of choice and available from 0700-1000. Highly recommended!

Room was clean. Small but maneageble. Close to downtown. Seems more of a self serve type hotel but was ok for 2 days.

Staff was amazing, breakfast was great and the rooms were spotless.

Very nice hotel, good breakfest, clean room, very helpfull staff!

Room modern and had everything we needed. Breakfast had a good selection of items, plus coffee very good! Location good, uphill but only a 20 minute walk from train station. Check in was complicated but once inside the hotel the staff on the phone (no one there in person) sorted it for us.

Everything was wonderful!!

The Hotel is in a great location and my room was always clean when I came back. The complementary breakfast was super yummy and the staff was eager to help.

I like the area and helpful staff.

Under construction not noted online

Room was extremely hot. There were lady bugs and nest in the corners of the bathroom ceiling.

I liked the transportation was close, and could walk to Central square

Everything was great. Rooms were clean, staff were friendly. We had a great time

Great location, easy access to trams. The room is roomy and comfortable. Breakfast has variety to offer.

Nice place 15 min walk from train station

Good location and good value for money. Would stay at this hotel again.

This has been my worst hotel experience so far and I travelled a lot. I’m okay with self check-in, but this should be notified to customers ahead of the time, and states clearly on your website. The self-check-in process is as smooth as it can be, but the European keyboard is not user friendly for international travelers. It takes me quite a few minutes to find “@“ on the keyboard while I was extremely tired and stressed about if I can check in. The water fountain in the lobby has its tap broken. The WiFi is free to connect with no password, but there’s no signage anywhere to notify the customer of how to connect WiFi. When I get to the room, I was glad to see that there’s a water boiler. But guess what, there’s NO plug can fit in. This is rather a silly design. The charging plug issue goes same to the bed, where there’s no plug next to the bedhead, which is extremely inconvenient. No info on the mini bar. There are items in the fridge but no price info can be found anywhere. This is no air conditioner in the room. During my stay, the weather is fine. But I can’t imagine how to survive on a hot summer night. (There is heating system for the winter.) The room has a weird shape (which is ok) but has a mirror facing directly to the bed. This is bad Fengshui, and the reason is that you get startled when you see the mirror in the middle of the night. This is not a pleasant stay rather an escape room test. Overall, I like the concept of super