Swiss Diamond Hotel & SPA

Hotels
9.0
/10
Exceptional
447 reviews

What Guests Say About Their Stay

Sabrina

10.0
/ 10
Beautiful property, very friendly and helpful staff. The breakfast buffet was excellent! We had a wonderful time.

Vivian

10.0
/ 10
This was truly a dream! I will definitely come back to Lugano and stay here. It was raining the entire time but it made the stay more romantic. Gabrielle and the entire staff at Swiss Diamond were/are extremely welcoming and accommodating. The spa was beautiful as well! Very relaxing! Thank you thank you Thank you

Aamadi

10.0
/ 10
I loved this hotel so much I want to move in! Loved it so much, from the bell men to the waitresses. Everything was perfect!
In the Area
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Via Riva Lago Olivella, Vico Morcote, Lugano, Ticino, Switzerland, 6921

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
note: hotel was previously named Swiss Diamond Hotel Swiss Diamond Hotel & SPA is located in area / city Vico Morcote. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Swiss Diamond Hotel & SPA

Via Riva Lago Olivella, Vico Morcote, Lugano, Ticino, Switzerland, 6921
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Exterior Swiss Diamond Hotel & SPA
Exterior 2 Swiss Diamond Hotel & SPA

Discover More About Swiss Diamond Hotel & SPA

note: hotel was previously named Swiss Diamond Hotel

Location


Swiss Diamond Hotel & SPA is located in area / city Vico Morcote.

About Swiss Diamond Hotel & SPA

From business event to corporate gathering, Swiss Diamond Hotel & SPA provides complete services and facilities that you and your colleagues need.

Swiss Diamond Hotel & SPA is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

This hotel is an ideal choice for you, novice to professional golfers.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Swiss Diamond Hotel & SPA is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Swiss Diamond Hotel & SPA.

All facilities in Swiss Diamond Hotel & SPA

Bar, Cafe and Lounge Swiss Diamond Hotel & SPA
Bar, Cafe and Lounge
Swimming Pool Swiss Diamond Hotel & SPA
Swimming Pool
Entertainment Facility Swiss Diamond Hotel & SPA
Entertainment Facility
Fitness Center Swiss Diamond Hotel & SPA
Fitness Center
Functional Hall Swiss Diamond Hotel & SPA
Functional Hall

Things to Do

  • Romantic proposal packages
  • Indoor pool
  • TV lounge
  • Spa
  • Health club
  • Garden
  • Outdoor pool
  • Sauna

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Smoking area
  • Fireplace in lobby
  • Rooftop terrace
  • Banquet
  • Parking
  • Terrace

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast

Accessibilty

  • Accessible parking
  • Accessible bathroom
  • Disabled access friendly

Public Facilities

  • Elevator
  • Parking
  • Safety deposit box

Business Facilities

  • Business facilities
  • Business facilities
  • Business center

Connectivity

  • LAN Internet
  • Free WiFi

Nearby Facilities

  • Gift shop
  • Hair salon

Sports and Recreations

  • Golf cart
  • Fitness center

Transportation

  • Valet parking

Shuttle Service

  • Train station pickup

Accommodation Policy & General Information in Swiss Diamond Hotel & SPA

Translate
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • The seasonal pool will be open from June to October.
  • Pool access available from 8:00 AM to 7:00 PM.
  • Reservations are required for golf tee times and massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

  • Uncovered self parking fee: CHF 20 per day
  • Rollaway bed fee: CHF 90.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Property does not require health documentation at check-in, Professional property host/manager, Noise-free rooms not guaranteed, Cashless transactions are available, Essential workers only - NO, Property does not offer onsite COVID-19 testing

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Swiss Diamond Hotel & SPA
84
Number of floors in Swiss Diamond Hotel & SPA
6
Another facilities in Swiss Diamond Hotel & SPA
Romantic proposal packages, Indoor pool, TV lounge, Spa, Health club

Frequently asked question in Swiss Diamond Hotel & SPA

What are available facilities at Swiss Diamond Hotel & SPA?
There are top facilites at Swiss Diamond Hotel & SPA such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Swiss Diamond Hotel & SPA?
The standard check-in time at Swiss Diamond Hotel & SPA is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Swiss Diamond Hotel & SPA provide breakfast?
Yes, Swiss Diamond Hotel & SPA provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Swiss Diamond Hotel & SPA?
Swiss Diamond Hotel & SPA is a 5.0-star hotel.
How many floors does Swiss Diamond Hotel & SPA have?
Swiss Diamond Hotel & SPA has 6 floors.
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More Reviews from Other Guests in Swiss Diamond Hotel & SPA

9.0
Exceptional
From 447 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

9.0

Service and Facilites

9.2

Sort by
Most Relevant
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Traveler Reviews Swiss Diamond Hotel & SPA

Number of reviews per page
20
40
Top reviews
Sabrina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Beautiful property, very friendly and helpful staff. The breakfast buffet was excellent! We had a wonderful time.
Elizabeth
icon-with Partner
with Partner
4.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

The 5 star rating system really needs a review and this hotel is a perfect example of why. Bad management, poor communication, terrible resturant service and patchy information given from one guest to another. I could go into every detail but it would take hours. This hotel is a 3 star at best and has alot to do to improve.
Vivian
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

This was truly a dream! I will definitely come back to Lugano and stay here. It was raining the entire time but it made the stay more romantic. Gabrielle and the entire staff at Swiss Diamond were/are extremely welcoming and accommodating. The spa was beautiful as well! Very relaxing! Thank you thank you Thank you
Aamadi
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

I loved this hotel so much I want to move in! Loved it so much, from the bell men to the waitresses. Everything was perfect!
Benny
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Dining
Catherine
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

We absolutely loved this hotel! The view was beautiful and the area was very peaceful. We stayed on the second floor and had no issues with AC.
Livio
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Staff was excellent. Roberto , Mauro ,
Yulia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Beautiful hotel right on the lake
Victor
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

The location of this hotel is BEAUTIFUL, the views of the lake are stunning. The staff was extremely friendly and welcoming. The hotel itself can definitely use a few upgrades For 1 the Air conditioner is pretty terrible. It’s pretty much a fan, the room gets pretty warm during the day. At night it’s not terrible but the AC can use an upgrade for sure. Also the furniture and carpets/rugs need to be changed or cleaned thoroughly. Plenty of stains on the carpet and couches. If you plan on being out majority of the day then i would say it’s fine but if you care about appearance and you plan on spending a lot of time in the room then maybe look at other options. Overall I had a good experience The breakfast is pretty good as well. If you’re traveling from over seas I’d recommend renting a car
Read More
Matt
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Had a barking dog in the roim below us. Not good. Staff was helpful in getting owners to mostly stop it. Wont stay where dogs are allowed again.
Manisha Reenye
6.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

We had 2 rooms for one night, upon checkin we requested side by side rooms and were accommodated. Our rooms were not exceptionally hot and we adjusted the temperature before leaving for dinner. When we returned, rooms were not any lower in temperature and we were advised that the hotel is fully booked and there are. No rooms to change to. Along with this, maintenance advised us that we were the only ones complaining and
Read More
sahil
icon-with Partner
with Partner
10.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

Good trip but the location is little off . It’s very far far the city , how ever the hotel provides shuttle every 2 hours .
Ramil
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

Best
Michael
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

Staff is friendly but there is no AC. Spoke to front desk, but they mentioned the entire hotel has no AC because this time of year it is off. So the room was extremely uncomfortable. They brought us a fan, but it was loud and not helpful. We opened the window, only to have cigarette smoke enter our room. Gross. little disappointed considering what I paid. Find an alternative as there appears to be no solution for this problem. They gave us 2 other room options, both of which had no AC.
Read More
Caroline
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
Read More
QUINNON
6.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

No A/C ; Sub standard Conceirge services, should not advertise as a five star.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

We had a small hiccup during check-in regarding the quality of our room, but the staff went above and beyond to ensure we had a pleasant stay. Special thanks to Natalia for her excellent service. Overall, the team made our experience wonderful despite the initial issue. Highly recommended!
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

An excellent location and exceptional standards. The staff were very friendly and welcoming, they were courteous and knowledgeable. Definitely recommend 👌
Michael
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Hotel very nice and well kept. Staff was horrible and area near hotel very quiet.
gerald
icon-with Partner
with Partner
2.0
/10
Reviewed 91 week(s) ago

Hotels.com verified review

this was an awful place to stay at. They played loud music from 10 in the morning till 2:30 AM Supposedly for a wedding event and refused to turn it down in spite of us and other guests advising them, none of us could sleep and as a result of a completely sleepless day and night adding exhaustion to our travels, we wound up getting sick and required antibiotics and medical treatment for the next seven days to cure the problem. on top of that they insisted on charging us for the room. Certainly I have stayed in many five star hotels and this is not one of them and none of them, would allow this to go on to the discomfort of all of the other guests and in addition charge for the accommodations. we will protest these charges and I don’t recommend anyone go to this hotel. Finally the lake has become very dirty and it’s questionable it’s any longer considered as swimmable s the water is cloudy with a lot of debris, including what looks like unburned fuel on top of it making that aspect of the waterfront enjoyment impossible. Consequently, almost none of the guests went into the lake for a swim. Finally the food has become mediocre and very very expensive. Much more than many 5 star hotels This hotel at one time was fine but now it should not be considered a five star, but rather a two or three star and certainly not recommended
Read More
Number of reviews per page
20
40

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Exterior 4 Swiss Diamond Hotel & SPA

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 447 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Swiss Diamond Hotel & SPA

Number of reviews per page
20
40
Top reviews
Sabrina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Beautiful property, very friendly and helpful staff. The breakfast buffet was excellent! We had a wonderful time.
Elizabeth
icon-with Partner
with Partner
4.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

The 5 star rating system really needs a review and this hotel is a perfect example of why. Bad management, poor communication, terrible resturant service and patchy information given from one guest to another. I could go into every detail but it would take hours. This hotel is a 3 star at best and has alot to do to improve.
Vivian
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

This was truly a dream! I will definitely come back to Lugano and stay here. It was raining the entire time but it made the stay more romantic. Gabrielle and the entire staff at Swiss Diamond were/are extremely welcoming and accommodating. The spa was beautiful as well! Very relaxing! Thank you thank you Thank you
Aamadi
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

I loved this hotel so much I want to move in! Loved it so much, from the bell men to the waitresses. Everything was perfect!
Benny
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Dining
Catherine
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

We absolutely loved this hotel! The view was beautiful and the area was very peaceful. We stayed on the second floor and had no issues with AC.
Livio
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Staff was excellent. Roberto , Mauro ,
Yulia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Beautiful hotel right on the lake
Victor
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

The location of this hotel is BEAUTIFUL, the views of the lake are stunning. The staff was extremely friendly and welcoming. The hotel itself can definitely use a few upgrades For 1 the Air conditioner is pretty terrible. It’s pretty much a fan, the room gets pretty warm during the day. At night it’s not terrible but the AC can use an upgrade for sure. Also the furniture and carpets/rugs need to be changed or cleaned thoroughly. Plenty of stains on the carpet and couches. If you plan on being out majority of the day then i would say it’s fine but if you care about appearance and you plan on spending a lot of time in the room then maybe look at other options. Overall I had a good experience The breakfast is pretty good as well. If you’re traveling from over seas I’d recommend renting a car
Read More
Matt
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Had a barking dog in the roim below us. Not good. Staff was helpful in getting owners to mostly stop it. Wont stay where dogs are allowed again.
Manisha Reenye
6.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

We had 2 rooms for one night, upon checkin we requested side by side rooms and were accommodated. Our rooms were not exceptionally hot and we adjusted the temperature before leaving for dinner. When we returned, rooms were not any lower in temperature and we were advised that the hotel is fully booked and there are. No rooms to change to. Along with this, maintenance advised us that we were the only ones complaining and
Read More
sahil
icon-with Partner
with Partner
10.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

Good trip but the location is little off . It’s very far far the city , how ever the hotel provides shuttle every 2 hours .
Ramil
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

Best
Michael
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

Staff is friendly but there is no AC. Spoke to front desk, but they mentioned the entire hotel has no AC because this time of year it is off. So the room was extremely uncomfortable. They brought us a fan, but it was loud and not helpful. We opened the window, only to have cigarette smoke enter our room. Gross. little disappointed considering what I paid. Find an alternative as there appears to be no solution for this problem. They gave us 2 other room options, both of which had no AC.
Read More
Caroline
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
Read More
QUINNON
6.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

No A/C ; Sub standard Conceirge services, should not advertise as a five star.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

We had a small hiccup during check-in regarding the quality of our room, but the staff went above and beyond to ensure we had a pleasant stay. Special thanks to Natalia for her excellent service. Overall, the team made our experience wonderful despite the initial issue. Highly recommended!
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

An excellent location and exceptional standards. The staff were very friendly and welcoming, they were courteous and knowledgeable. Definitely recommend 👌
Michael
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Hotel very nice and well kept. Staff was horrible and area near hotel very quiet.
gerald
icon-with Partner
with Partner
2.0
/10
Reviewed 91 week(s) ago

Hotels.com verified review

this was an awful place to stay at. They played loud music from 10 in the morning till 2:30 AM Supposedly for a wedding event and refused to turn it down in spite of us and other guests advising them, none of us could sleep and as a result of a completely sleepless day and night adding exhaustion to our travels, we wound up getting sick and required antibiotics and medical treatment for the next seven days to cure the problem. on top of that they insisted on charging us for the room. Certainly I have stayed in many five star hotels and this is not one of them and none of them, would allow this to go on to the discomfort of all of the other guests and in addition charge for the accommodations. we will protest these charges and I don’t recommend anyone go to this hotel. Finally the lake has become very dirty and it’s questionable it’s any longer considered as swimmable s the water is cloudy with a lot of debris, including what looks like unburned fuel on top of it making that aspect of the waterfront enjoyment impossible. Consequently, almost none of the guests went into the lake for a swim. Finally the food has become mediocre and very very expensive. Much more than many 5 star hotels This hotel at one time was fine but now it should not be considered a five star, but rather a two or three star and certainly not recommended
Read More
Number of reviews per page
20
40