Baan Hin Sai Resort & Spa

Booked two rooms with a jacuzzi. We were unable to use the jacuzzi because it was so bad. The plug hole was rusty . One of the jets was broken and the head rest was dirty. The sunloungers around the pool were stained. The railings around the property all needs replacing. The staff were absolutly amazing and our room was clean. We were booked in for 6 days buy left on our 3rd day.

Every thing looked different from pictures

Had trouble receiving outside food orders but otherwise great stay

Lovely quiet resort, that gave you a workout the paths are quite steep, but always a man in a golfcart eager to give you a ride to the top. If you want a ride into town you have to book for the free shuttle the day before. We missed out on this because we were only here for 2 days. They dont seem to have footpaths into town so a bit unsafe.

Great location villa 111 wood balcony was Dangerous and lose and serious falling injuries

Very friendly staff & helpful! Very nice & quiet & perfect for vacation!

nothing good. all bad. I dont advise anyone to take this hotel

stunning setting/great rooms. a bit steep in terms of walkways. pools lovely

Beautiful place. Good food. Good location. Use the room safe that's provided. 70 Euros went missing during our stay.....(?!)

Was a good stay but would choose another location next time

Tired bungalows, tv didn’t work, shower cold, wifi only in lobby at top of steep hill. Pools run down and place despite being full had no one in it during the day. Cab ride anywhere, staff indifferent. Would do it again.

Very disappointed the location has so much potential. On a cliff great view ocean front. nice garden areas could have been wonderful if hotel was managed better. Very dirty rooms, rotten decks, walking paths to no where. The golf cart ride was like being on a roller coaster the drivers idea of getting you to the room and back was worp speed!! Lol and I have a trans am so speed doesn’t usually bother me at all.... but it was nuts. Breakfast we walked by do to the smell and appeance....... hotel felt abandoned by both staff and clients..... seen more centipedes than people. The deck bath tubs were cracked sitting in rotten decks and full of leaves..... didn’t chance it clearly not the rose petal filled ones on line....... someone please save this place it’s in dire needs of love!!!!!.........

Not a great experience at this hotel, especially the staff. We stayed for 3 nights and I am glad it wasn't longer than that. The staff really needs to be trained to more friendly, helpful and approachable. The free cart service is a nice service they offer but seeing the attitude and the face of the drivers when they picked us up put me off calling for a cart.Their scooter range that are available for hire really needs servicing and maintaining. We hired a scooter, we took it to the next town it was all fine when we parked it in their reception after lunch and went off to do a package tour. When we came back later in the evening , the scooter was punchered. The evening receptionist was so unhelpful, all she was interested in was pointing out we have to pay for it. Didn't help advice us on alternative ways or suggestions, just extra money money money! Not a drop of understanding their bikes also needs maintaining, It was a waste of evening for us. To top it off, we go back to the room and the AC wasn't working! Someone came to fix it but it stopped working again and again, so in the end we slept without ac, with water dripping down from the ceiling next to the ac!! Next day did pay for the puncture and paid extra to hire the scooter, we asked if we can hire it for few more hours extra due to last nights puncture issues and cancelled plans and again answer was yes but it costs 100 baht per hour! Really disappointing stay.They really need to heavily invest on maintance and staff

We loved our 4 night stay. I loved hearing the crickets in the evening and viewing the moon from the balcony. We had a seaview room and didn't mind the walk down because we wanted to be active. The pool was wonderful with lovely views of the ocean. Very relaxing, away from all the noise of Chaweng. Breakfast buffet was very good and there is free wifi in the lobby. We arranged 2 day tours through an agency and they had no issues picking us up and dropping us back at this hotel. For dinner and shops, we would take a taxi truck(100 baht per person) to Chaweng or Lamai night markets. It worked out. We would stay here again.

I did the wrong choice . First Chaweng Noi beach is not Chaweng beach , far away , need anything , take a taxi , expensive fares , the first night we had no hot water , no wi fi , tv is never working , had no aircondition , no phone and no attendee after 12 pm at the front desk , the rooms haven't been checked before arriving . And by the way the so called 72 Sqm on you site is hardly 25. The breakfast is poor , the staff beside the Thai good will is unqualified ! The site could be perfect with a professional managing .

-ve; Most staff very unfriendly. Everything seems like a chore, especially when asking for the use of the golf cart to your room! No area near the poolside for drinks or snacks. We had lizards in our room, very noisy at night. A/C was very loud. Breakfast was very average. Wifi only available in the lobby (which is far away from rooms) Need to get a taxi into either town as it's probably a bit far to walk. Nothing nearby (eg 7/11) +ve Picturesque views over to the sea. Lovely pools!

Couldn't ask for more....great value, great views, beautiful food, friendly staff...definitely going back

The hotel is quite far from everything,so it isn't possible to go for a walk, but if you are doing trips with pickup from hotel it is great. There is no wifi at rooms, only in lobby. The hotel is situated beautifully on the hill side with a great view of the ocean.

The hotels has nice sea view & its definitely a nice place to relax. However few things lacking, not so suitable for elderly & whoever has joint problems as need to climb down & up the hills to get to the rooms. The receptionist & waiter/waitress who was impolite in responding back to guest request. In my personal opinion, will not book this hotel again.

Free shuttle should be more often back and forth. Staff should friendlier.