Karon Butterfly Residence

Wasn’t even any check in and didn’t answer the phone had to switch hotel we want refund

Great service with a nice view

We arrived a bit early and no one was there so we went to grab some food and returned at 2 pm for check in and no one was there. We asked some tenants in the building and walked around for well over an hour in 90 degree heat trying to find anyone to speak too with no success. When I tried to call the number provided to reach the property it said it was invalid and not in service. We eventually elected to find another their accommodation as some members of our party had health conditions that made it difficult to continue to be walking around in the extreme heat indefinitely. We then received communication from the host MANY hours later asking what time they should plan on us arriving. If you are not going to be present from 9am to 9 pm as the listing suggests that requires advanced communication. We requested a refund which has still not been granted.

It's a very hot country, and even though the air conditioner broke down, I couldn't contact them, had to pay my own money to sleep in a different hotel for a night, had to pay the electricity bill separately, and even though I changed rooms, the air conditioner didn't work properly! Especially the person working in the office was so unfriendly!! I don't want to go again, and I recommend going to another friendly hotel! Everything is so messed up!!

Not a good experience at all…

beautiful and comfortable place to stay but very steep climb up

We booked "superior two bedroom with sea view sq m 125, but we got "one level lower" two bedrooms apartment sea view without terrace. I received this suite after discussion with the responsible manager. The Karon Butterfly propose us absolutely not correspond to the description room at the beginning. The infrastructure services catered to our expectations.

Loved our stay. Highly recommend

Good with discount Need 24 hours service which missing at this moment

The place looked great and the staff was very nice. Room service doesn't take long and the pool side had an alright view. The residence is up a steep hill, which made it a bit tough to climb if you're not used to it, but they had a shuttle bus to bring you up or down if needed. Shuttle also brings you to the nearby beach if needed.

The Karon Butterfly Residence is located just about a 15 minute walk to the beach and the price and size of rooms makes it great for a family on vacation. All the staff was helpful from check in and booking all our family tours.

Helpful staff, good breakfast, beautiful view, free shuttle to nearby activities. The only challenge was the walk up the hill after a long day.

this hotel is so great with a lovely pool and the room is so big and comfortable...

Location is on a steep hill which makes it very difficult to climb up. The Manager is neither helpful nor friendly.

The road slopes up the hill to the hotel and its realy steep

It's a apartment style hotel, not very near to the beach but certainly not far. They also run a shuttle during the day and until midnight so it's not s problem if you are not good with walking. We enjoyed area and the hotel itself as well.staff super friendly and helpful. Also quite near to Patong if you like to go for a party and then relax afterwards.

Overall, we loved our stay here. The room was very modern, clean, comfortable and large with full kitchen and living space. Wifi was strong and available everywhere. Air conditioning was also very strong. Pool area was great with nice lounge chairs and beautiful view of sunset over the beach. Restaurant was also quite good and similar pricing to food by the beach. Note that this property is up a hill. There is an hourly shuttle to and from the beach but make sure to check where it picks up by the beach (we weren't sure about the exact location - just happened to flag it down). Can make it a bit hard to run out to buy water or get food with the hill. One thing we didn't like was the extra charge. At check-in, you're required to pay an extra fee for electricity and cleaning. I totally understand that hotels need to pay for these things, but I wish it was included in the per night rate and not an add-on when you arrive. It ended up being about $20 CAD per night, which also seemed excessive. And cleaning only occurs every 3 days, so odd that it's an extra fee. A note says that extra toiletries and toilet paper can be purchased between cleanings - don't think these should be paid for. And when our room did get cleaned, they threw out our partially used TP roll and toiletries. We also had two staff members come in on our last day and look around our room, but didn't tell us why. We were very uncomfortable with the visit.

Amazing staff, nice property on a great location in Phuket

We loved our stay here, the room was so modern and clean with A* air conditioning and everything we needed to make the odd meal. There was plenty of space by the pool and all the staff were so helpful and really friendly. The hotel is really close to the beach and masses of shops and restaurants all within a few minutes walk. We found that the 24hr supermarket closest to the hotel was the best one in the area for supplies. The ONLY downside was the very steep hill going up to the hotel, cars and mopeds could go up and down but none of the mini buses for our trip could make it up there. It was quite a tough walk in the heat and we tried to avoid making too many trips back and forth to the hotel during the day or evening becuase of the hill. There is a shuttle bus service that was operating but we didnt use it as we were never there at the right time which was of course our own fault!

Modern condominium, beautiful and cozy room, good kitchen, amazing pool, good view, staff was very friendly, very reasonably priced too.