It’s a beautiful hotel with a fabulous, varied breakfast, very clean, comfortable rooms and nice quiet, friendly atmosphere. The best thing about it is the staff. Everyone is exceedingly helpful, the front desk personnel, the people who take care of the rooms, the breakfast staff, and the nice concierge who helped me every day. This was a really good experience and I certainly hope to be back. Even the nice dog working at the gate and his handler deserve notice! Thank you everyone for making my stay so enjoyable.

Breakfast was great! Lots of choices.

We felt safe while being on the property. The food options were spot on. Breakfast was worth the money.

My favourite hotel in Cairo. Has the history, location and customer service all in one.

Incredible stay in this old historic palace converted into a beautiful hotel. The amenities were plentiful, the morning buffet was delicious, views of the city and the Nile River, it's close to lots of great restaurants and activities on El Gazirah. We would 100% stay here again. We also stayed at the Sofitel which was much more younger crowd (our age), trendy, and also beautiful, so just keep in mind this Marriott tends towards the slightly older refined crowd, rather than young and hip.

Great place to stay in Cairo.

I can't say enough about the staff in particular. It's a beautiful hotel that was a former palace with good security, but truly he people were fantastic. A special call out to security and Mohamed Azny in the concierge department. My friends and I were waiting for a private car to take us on our tour when we accidentally got in the wrong car. We immediately realized it and jumped in the correct car. I accidentally left my purse including my passport and wallet in the back seat of the incorrect car. Mohamed reviewed security tap and sent me the car plate # and kept in constant communication with me as I only realized I had left my purse once we arrived in Alexandria. He assured me I would get my purse back and helped coordinate with the staff. Fortunately, the other driver returned after he took his group on a tour to return the purse. I am very well traveled and have never been in this situation, but I can assure you this is some of the best security and service you will find. The breakfast was also lovely, as well as the 18th floor, dinner at the Steakhouse and also dinner on the patio. I would highly recommend this hotel.

Great front desk staff. Good food, good service.

Overall excellent experience

Great

The room view was amazing the property grounds and decor was amazingly beautiful like a jaipur palace. Love love the location. Service from the staff was next level. Love the pastry and coffee at the lobby and the late checkout allowance was so lovely they were sweet for accommodating us

I will be happy to stay at the hotel next time.

it was an excellent stay! The staff were great. Ashraf was very helpful and professional. Su was an amazing massage therapist. We will definitely come back.

Lovely setting, great view of the Nile and great food!

Great huge hotel with loads of history. Beautiful gardens & Nile view ADR Ahlan & others were superior on check in & the palace tour respectively * Exec lounge was great. And a late check out was much appreciated Thx team

Very nice breakfast!!!

Wonderful staff, very attentive and welcoming, whether it’s at the reception, the restaurant or the housekeeping. I had an extraordinary stay and can’t wait to go back

Loved the grounds and especially the M Club!

Everyone is extremely helpful. The property is well maintained. My only exceptions were that on several occasions when I order room service I am advised to call within a short time period for recollection of the food tray; the room temperature never fell below 24F despite adjusting the thermostat to 10F and despite assistance from maintenance; and breakfast was always crowdy so it would be best to know the breakfast times when there is less foot traffic.

The check-in at 1am was very smooth and the guy at the desk was so processional, welcoming and smiling. We were given a room with Nile view on the 15th floor which was really nice. The room was large and bed was comfortable. There was kettle for tea/coffee and tea bags, water bottles etc; we were given more every time we requested. The room was clean and the whole hotel was clean, though the carpets were a bit dated. The breakfast spread was superb and choices were really extensive. The man who made omelettes was very nice.The staff were friendly and helpful and nothing was too much. There was a lot of security in the hotel too. The hotel itself is beautiful as it was a palace once and we got a guided tour of the palace which was very informative. The only slight negative was the speed of service during breakfast. We stayed for 4 nights and on 3 days we were not even asked about tea or coffee during breakfast. When we asked for hot coffee and hot milk, they came at different times and late so not enjoyable. The other negative was the housekeeping don’t check the toiletries level in the big bottles. First day there was no shower gel so we had to wait for 20 minutes to get one. On the last day we asked for hair conditioner which was totally empty and we waited for 1 hour before we got it. Unfortunately I had already gone out by that time to buy one for my wife who was in the shower. Having said that the overall experience was great and would definitely recommend this place.