Good

Overall, a good service.

Although the hotel had some positive aspects, our opinion is heavily influenced by the very poor service we had in the Fiesta club restaurant. At breakfast in particular the staff were extremely discourteous to us. We had to constantly ask and re-ask for basics like coffee or replacement cutlery and the staff appeared to do their best to ignore us even when we made it obvious we needed something. To be fair some restaurant staff were lovely on the evening service. We complained to the restaurant staff directly but felt so strongly we went to reception and asked for the manager to voice our frustration. After reception taking our complaint and promising to have the manager contact us there was no feedback to us in any form. This has left us feeling that the hotel does not care about its guests negative experiences. I do not normally rate a hotel if it is not exceptional but I feel so strongly about this negative experience I fell compelled to complete this review

When checking in in the morning, they were less friendly than three weeks ago. Also, they were spraying some kind of scent near the elevator, and the fragrance was so strong that it gave me a headache.

The staff was very nice. The hotel was very generous and offered us a nice breakfast and a snack in the afternoon.

Everything was great!

Enjoy it

I had a great stay at Fiesta Americana Reforma. The staff was incredibly friendly and attentive, always making sure everything was perfect. The rooms were clean, comfortable, and well-maintained. Overall, excellent service and a very pleasant experience. I would definitely stay here again.

Excelente la atención, el desayuno y todo en general

Buena ubicación y zona segura

The hotel is in a great location. The room was very clean and the staff was friendly.

Awesome

The hotel is quite old, so there were many areas that needed fixing. For example, the room key was loose and did not work properly. If it is repaired well, I think it can continue to be a good hotel. The room was clean, and overall, it was decent.

The business facilities were very good. It was a shame they weren't available on Sunday. Staff throughout were excellent - very friendly and responded promptly with a smile.

Friendly

Hotel cómodo y fácil para acceder a los sitios más turísticos si tienes pocos días eh CDMX

We struggled with the water tempeture

.

-

Excellent and very clean.