Location was good, condition of the hotel was well maintained, there was convenient on-site free parking and the staff were attentive. The downside was the power cuts that we experienced in the two afternoons when we were in the hotel. Both were due to heavy rain affecting the electricity provider's old infrastructure. The first afternoon was only for a few minutes, but the second afternoon was for three hours. We did speak to management about potentially cancelling our stay, but fortunately the electricity came back on before we had to move. The Holiday Inn was not the only hotel affected, but it did affect our stay.

Me encanto y sobre todo que tuve una mala experiencia con otro hotel y Holiday Inn nos hizo sentir bienvenidos!! Todo estuvo excelente

The swim up bar was a treat for us adult travelers. We also enjoyed the poolside buffet that had excellent menu options. The rooms were very elegant and spacious.

The hotel is well located next to Paseo montejo and close to downtown plaza Very nice place

Clean room.

Todo bien

Clean white sheets. Excellent friendly staff.

Great staff, the place its great too, however, staff takes the cake, very helpful!

Great location and great service

Amazing good, great people, safe and service was excellent!

Old and moldy smell rooms. El primer cuarto no servía el aire y me dijeron que el filtro estaba muy sucio, tuvimos que cambiar de habitación a las 10 de la noche además, El hotel con capacidad de más del 50% y me mandan a la esquina más lejana y con la vista más fea.

Staff. I asked for somewhat of a view I got a rooftop view.

Was a excellent place to stay, food was excellent and was very clean comfortable.

All good drinks a little pricey, great staff. Room clean and well taken care of.

Create location, suitable rooms,wonderful breakfast, very helpful and friendly staff.

N/A

El staff era muy amable sin embargo, las condiciones del Hotel no son aptas, y a pesar de la amabilidad, el Hotel están muy malas condiciones

Nice hotel, clean rooms, good staff. Went down to lobby at 8 am and they had no coffee. Other than that, great stay, would stay here again.

Breakfast and dinner buffet was excellent. Morning fresh juices, and variety was plenty to satisfy our appetite. It is an older building and the hotel is kept in a good condition and clean. Will definitely chose it again.

Everything was great,excellent,and we’ll be back soon