Nice room, but the bath didn’t drain making the shower a bit of a paddling experience, but friendly staff and good food. £20 to use the pool felt a bit pricy but overall a nice hotel.

Ladies on reception at checkin were so lovely

A nice and serene environment with friendly and welcoming staff

Excellent hotel in a great location with very helpful and friendly staff, along with superb facilities

Check in was a bit antiquated. Paper and pen in the 21st century. Also 2 reception desks but with unequal queues. Bend linen a bit starchy, and of course they all use that industrial cleaner from sketchleys which smells terrible The towels smelt terrible as well It really should be that the linen and towels are cleaned with a domestic soap powder like aerial or bold, or with a conditioner like comfort so that customers get the wow factor of the room smelling like home rather than a hospital.

The room was lovely, spacious and clean with a nice bathroom and lovely shower! The receptionist were really nice though the staff in the garden room (restaurant) could improve. The male staff were pleasant enough though some of the female staff need to Improve their customer service.

Disappointed that the EV charger was not available as this is the main reason I stay at the property

Excellent hotel Excellent customer service.very clean and comfortable rooms

Lovely clean room and bathroom, very nice decor and great to have a fridge available

Room was lovely and bed very comfy, bathroom nice. Nice welcome at reception. Communal areas quite cold. Bar and dining area was a little corporate and soul less for my liking. Breakfast wasn’t great, porridge tasted off, only decaf option was an instant sachet, fruit juices were overly sweet and cooked was average, good bread selection though. I would stay here again but I would eat in town or at the local pubs in Christleton

Excellent service

Stayed here several times, never disappoints. Room was great, and perfect for my solo 1 night stay. Staff were very helpful at checkin and in the bar. Easy to park even though the health club seems busy. Best hotel in the Chester area.

A stunning hotel set in beautiful surroundings. Everything was spotlessly clean. The staff were very professional & polite. Our room was very comfortable. Breakfast was self service and with very little fuss. The food was piping hot and of very good quality.

Lovely room, well appointed. The staff were really helpful and lovely. A great stay all round. No negatives whatsoever. Very convenient for the city but also for the motorway network. The spa was one of the best I've visited on a hotel site. Recommend highly!

Car park is big hotel is lovely. You have to pay separate for the gym even if you were a guest.

Lots of parking avaliable on site. Che k in was quick and easy.Receptionist was amazing and even gave us a cookie. Room was modern , powerful shower and a fridge. Breakfast was a buffet.The quality of food was 5 star..Asked for ice and ice appeared. Paid for spa access..Swimming pool on the cooler side .Spa pool was like being in the bath.A choice of steam rooms and a sauna. Sat on the spa terrace for a coffee and to admire the view.

Room was nice enough but not practical ..... lighting was poor, there were no bedside cabinets, there was no dressing table, there was one easy chair and one stool (it was a double room so why not two chairs) bath/shower not guest friendly, the bath plug/drain did not drain properly which resulted in my having to stand in very hot scalding water for my shower and getting bright red feet as a result, there was no toilet brush either which is a basic hygiene matter. Bar etc was comfortable enough but very expensive for what it is. Breakfast was ok but not up to standard of previous visit. They did not have any marmalade either!! Staff uniform appears to be scruffy jeans, T shirt and a soft of jacket .... not very inspiring, and difficult to tell staff from guests Reception said that as we had booked through a third party, she couldn't do anything for us ..... but we booked with you so what can you do .... bearing in mind we paid over the odds for the room with you as well.

Always a good stay here, clean crisp bedding. Only downside is the charges for using the pool and not much availability

Staff were polite and helpful, facilities good and location was good, easy to get to Chester and to the zoo.

Everything you needed