Location, beach view,

We loved the whole vibe of this hotel!

Staff is super friendly and accommodating. The rooms are comfortable but not much lighting, they have a lamp but it didn’t work in our room or my parents’. They only proved one towel per guest, bath mat, and hand towel. Basic shampoo, conditioner, and body soap and lotion. Check in was super quick and as expected. One of the best room service I have had, food was really good and warm! Most places food is cold and hard. It will get crowded on weekends but staff kept up. They work really hard! The view is top tier, but the beach, I would not feel safe going in with older parents and 6yr old. It is about 20-30 mins from beaches that are calmer. Overall, it is priced for what you get. We opted for just the stay that included breakfast and I am glad, there is not much variety in the breakfast, I am not sure for dinner, we usually did room service or when out.

The hotel is clean and the facilities are good, but the front desk staff were not friendly at all; the internet went out, and when we reported it, the attitude was basically, "We know—just wait for it to come back." The security guard—a heavyset gentleman—was the one who showed us to our room and explained everything very kindly. Among the valet parking staff, one young man (I think his name was Erving) was very polite, though the others were nothing like that. The cleaning lady was very attentive, as were the bar staff; it seems not everyone holds the same standard of customer service. We had come from the Emporium expecting better service here, but that wasn't the case.

Buena la atención y servicio se destaca la calidad de servicio y atención del personal,

Highly recommend! All inclusive worth it but make sure to upgrade at Expedia purchase. Up charge if you pay at hotel. Close to everything!

Everything was great the room,staff, the view from 25th floor towards the ocean beautiful.

Good overall, beds are full size not queen size as advertised.

They have alot of security and the place is super clean the only down side was the signs saying no outside food or drinks. When we travel we like to have beverages and bring them into our room. We follow the rules so I didnt even try. But i did see people with chicken and stuff. The ocean was too rough to get in. So we went to calleta instead to dip in the water. There was a red flag and the security made sure everyone was safe. It was near alot of places to walk to eat. And the views were amazing. Water flow was good Two towels only Does have hair dryer Clean Ac was cold Check in and out was fast All staff encounters were pleasant

Food was good, staff friendly. The room was double booked during our stay. Having strangers open your door is not fun. The area was walkable with plenty of choices to eat.

Awesome weather

El hotel es lindo y nuevo lo malo es su personal super bajo al nivel profesional la recepcionista parecía que no sabía lo que estaba haciendo primero que no encontraba mi reservé después de tanto la encontró según ella al hacer mi check out no quería entregar el carro x un ticket que ella nunca me dio el hombre que entrega los carros bien grocero y ella me hizo esperar para hacer mi check out cuando le dije que tenía prisa para el aeropuerto por poco pierdo mi vuelo desagradable momento he inecesario

We arrived late at night. Room service was very fast and delicious. We had to be at the airport early in the morning so we did not get to enjoy the hotel like we would have wanted too.

Muy buen hotel

Muy buen hotel

My stay at the Amares Acapulco was great! The rooms were always spotless. The staff wa

Very goof service and room I liked

Excelente atención y personal. Limpio, mucho cuidado y seguridad, reglas y estancia muy tranquila.

Room is clean and very good service

They upgrade the room at no extra cost!