Great hotel. Very clean and in good condition. Location was perfect as well. No complaints. We will visit again.

Convenient location and friendly staff

The staff were all very friendly and helpful. Whenever we had a request or issue they solved it right away. The hotel room was somewhat dated and there were small surfaces that we could tell hadn’t been cleaned/dusted in a long time, like the outlets on the side of the headboard were very dusty. We had to ask the front desk for our room to be cleaned because housekeeping hadn’t come for 2 days. Overall it was fine for what we needed.

La qualité de l’ensemble des services, incluant le déjeuner, est largement inférieure au prix. Le déjeuner, notamment, est nul.

Great location. Clean, but the washroom was a bit dated

Nice rooms and clean

This was our first time going to Ottawa, the Sheraton was like a good location for a reasonable price. We got a room on the 11th floor, unfortunately our view was of a high-rise office building with floor to ceiling windows. The room was nice enough, very good sized and the bed was comfortable. The carpet did not look the cleanest, and the bathroom was quite basic for almost $200 a night. The employees were very friendly and welcoming, they allowed us to check in 2 hours early since our flight arrived early in the day. They also were happy to hold our bags for us on the last day until our flight home, which was really nice. Definitely add the breakfast onto your fee, it’s well worth the added cost. The breakfast serving staff were exceptional, very attentive and friendly. Food was delicious. Overall it was a satisfactory experience, considering the price and our length of stay! I would book again.

Bad customer service

The room was very clean and spacious. The hotel is well-situated, close to touristic attractions and public transport. I had an excellent stay.

Il n’était pas inclus le petit déjeuner

Nice helpful staff. Great location near parliament building and Sparks street.

they do not have laundry room

The hotel looks old from the outside but extremely welcoming once you enter the hotel lobby. You can smell the distinct "Sheraton Scent" as soon as you enter. Room is clean and there are daily service during my 3 night stays. The fitness room is pretty good, it has towel, water, headset.

Great in cleanliness and air conditioning

Good location. Staff completely unhelpful with luggage on arrival or departure

I booked a room for three people through Expedia, but they gave me a room for two. The package included two breakfast coupons, two towels, and everything else, but it was for two people, not three. It’s frustrating.

Despite staff shortages the food was great

The staff was always friendly and very helpful

Great, helpful and knowledgeable staff.

The property is in an amazing location. The rooms were clean and spacious. The valet was super quick and getting our car back when we needed it.