The problems started at check-in; the receptionist was very curt. By the way, I’m fluent in Spanish. She said our room was not ready. We arrived at about 3:15 or so, check-in was 3. She said it would be about 15 minutes. No problem, we went to the bar area to have a snack & drink. I asked if we needed a voucher for the breakfast we had paid for. She said it “wasn’t in the computer” but she’d check with her supervisor. At the bar, the servers were very nice but the service was extremely slow.. We ate, drank, etc. The food prices were high, but the food was tasty. It was nothing fancy, tacos & tortas. We still didn’t have a room. The receptionist approached us after FIVE, to give us our rooms. She said they would not honor our breakfast even though we showed her we paid for it. At this point, we were in a hurry because we had an event at 7, and we had gotten our rooms so late!
In our room, the “hot” water was lukewarm at best, and a literal trickle. It took forever to shower. The lamp on my side did not work. Overall, the hotel was shabby. At checkout next morning, the front desk guy was very nice.
Some of the staff were very friendly and nice. The afternoon receptionist was horrible. She was rude to us and as I overheard, to her coworkers. I heard her snapping at them rudely, in front of customers. At any rate, I’d never stay here again.
