You must get new pillows-hard on neck -Mattresses also very firm However, great bkfst (champagne should be offered without a charge

Everything great!

Excellent hotel and location

My son and I had a lovely experience at The Hyatt Regency México City. This is an excellent location, a beautiful hotel, and has an amazing staff. We also enjoyed staying on a club access high floor room that had a great amenity access to the Regency club lounge. Alfredo is amazing and such a warm and welcoming host! Gracias Alfredo! Definitely will be our go to hotel in Polanco!

Great location downtown, great staff who are very friendly. Very nice restaurant

Love this place. The gym is one of the best onsite gyms in the area in my opinion. One of the biggest reasons I choose this place when staying in CDMX

Clean room

Excelente muy bueno buena ubicación

Staff was great

This was my 3rd stay at this property. I continue to return to the property because of its location as well as the condition/amenities and the excellent service provided by the staff. The hotel is located adjacent other 5 star properties and is close to major sites and excellent dining options. It doesn’t get much better than the Hyatt Regency.

Excelente ubicación y muy atento el personal!

Great Staff, very kind, always available to help, quality of breakfast excellent, everything amazing

Excellent hotel and location. Gym and pool were excellent.

We liked the location of the hotel. Several things in walking distance. Staff was amazing and helpful! Extremely clean.

Amazing stay and customer service.

Todo

Clean and breakfast was really good.

Excellent location, staff very friendly

Breakfast buffet was amazing. Room amenities were great.

Great location Very helpful staff They wanted to charge us for bar that we did not use