Beautiful place. Everyone was friendly and tried to be helpful but they initially put us in a room where the heat didn’t work and didn’t have another handicap room available with a king bed. Also the only had two rooms with grab bars around the toilet making it hard for my husband to use it.

Outstanding overall

My stay at the Hotel Lucerna Tijuana was overall a really good experience. The hotel itself is very clean, modern, and well-maintained. From the moment I arrived, the staff was welcoming and professional, which made check-in smooth and stress-free. The rooms were comfortable and nicely set up, with everything I needed for my stay. I especially appreciated how clean everything was—it definitely gave me peace of mind. The bed was comfortable, and the atmosphere was quiet enough to rest and recover. The location is also a big plus. It’s in a convenient area with easy access to nearby restaurants, medical facilities, and transportation, which made getting around simple. One of my favorite parts was the overall vibe of the hotel—it felt safe, relaxing, and a little upscale without being overwhelming. The pool area and common spaces were also well-kept and nice to spend time in. I would definitely recommend this hotel to anyone visiting Tijuana, especially if you’re looking for a clean, comfortable, and reliable place to stay.

Very bad rooms super noisy we couldnt sleep. Rooms are old and dirty

the stay was great

staff was very helpful, even refunds night that i couldn't stay. Just excellent..

The staff provided an exceptional stay, demonstrating exceptional courtesy and assistance throughout the concierge services, check-in, and check-out processes. The rooms were immaculate, and the on-site restaurants were highly regarded.

Great Amenities. Only one drawback. You have to leave a large deposit in order to charge or pay for things at the Hotel.

everything was great. We didn't try the restaurant so can't speak for that but the grounds, facilites, staff - all grade A. Highly recommend (and they solid deals)

Nice property

Staff was friendly

Everyone was awesome ,very friendly and helpful. The room was clean bed comfy and best of all no noise. This was our second time here and will definitely be back

Staff were excellent!

This is my 3rd time staying here and I love it.

Got sick my first couple of days and the staff went above and beyond making sure I had what I needed. They were attentive and showed a willingness to help as much as possible. Room was always cleaned after house keeping and hotel overall was very well maintained.

the rooms i stayed at need a little up dating.

Property and room is out dated ! Room smelled funky! And not well cleaned! Iron had white residue! Bath tub had mold, bedspread was not clean and didn’t had a linnen Sheet under! Not a good experience overall on first time. Althougth all staff was great !

The location great, The staff always excellent service, and rooms are always clean and comfortable. Coming here for many year's and always enjoy our stay

Everything was delicious

aww i love it the breakfast buffet so good, Definitely come back again soon"