Great!!!

Good place

So worth it! There are so many stores and restaurants available in and near the hotel. The staff were super sweet and the hotel was beautiful. They really made my birthday trip a special one.

The hotel itself was very clean, modern, and designed well. It is also in a great location for shopping and restaurants and not too far from any one area. The two queen room is an open concept so if you are sharing with someone other than a partner, you just need to know that the toilet and shower are the only private areas to get dressed. However we worked through that fine by taking turns showering and giving each other some space. Really great for a couple! I would stay here again!

Do not like the building and floor layout. Not up to the standards I expect from the W. Lighting controls in the room were cumbersome. Good location and great staff.

Excellent location. Best to ask beforehand what the layout of the room is as a king room with the toilet and sink laid out bare in the room without soundproofed wall enclosures is not ideal if you are travelling as a couple.

Great property, great staff

Great stay, awesome staff!

Great staff, location. Room service particularly good :-)

I had a wonderful time staying at the W hotel in Memorial Day Weekend. The accommodations were spectacular, the staff were very friendly and professional. The restaurants were fantastic and delicious, I especially liked the Listening Bar. I came into town to see Bruno Mars concert (which was cancelled due to the torrential rain that poured that weekend); but I enjoyed my stay and meeting other people who were at the hotel. When I return to back to Toronto, will happily book my stay at the W Tornonto hotel.

BEST TIME EVER!

Expected more for the money spent on staying here. When we got to the room, we found the mini bar area completely empty. No bottles, snacks or anything as advertised. The room could have been cleaner as we had found a cheerio on the floor. Wasn’t overly impressed by this hotel, sadly. Wanted to love the stay here and feel like it was luxurious but it did fall a little short. Breakfast was nice in the morning though, the quality was very good.

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Nice clean room, perfect location, helpful staff

Property is clean staff is very friendly location of this hotel is close to the best restaurants in Toronto❤️

Great service! Everyone was fantastic and went above and beyond!

Very nice

Eveything was perfect! The room was so clean, staff was great we had an amazing stay!

My stay was amazing! The hotel’s location was ideal for our trip; centrally located, convenient, and very well maintained. We arrived earlier than expected, and the staff was able to accommodate us with a room right away, which was greatly appreciated. Throughout our stay, the team was attentive and eager to assist with any requests we had. The W Insider Team also checked in with us via text to ensure everything was going smoothly and that all of our needs were being met, which they absolutely were. I would definitely stay here again. Thank you to the entire W Toronto team for making our stay so enjoyable!

I forgot my photo ID at check in, and the manger came down and made the situation much more difficult than necessary. I understand policies must be followed, but the interaction could have been handled in a more professional and customer friendly manner. There was also confusion regarding our room. We were initially told that the room was ready, but the manager informed us that a room still needed to be prepared, which was frustrating and inconsistent. All of a sudden, the room was miraculously ready. Additionally, the outdoor lounge area was closed during our stay. The mirrors in the room were distorted, and the bathroom layout seemed better suited for a single guest rather than multiple occupants. I would choose a different property for future stays.