The process of paying for the booking was complex, for whatever reason they needed payment through a secure link but only let me know less than 24 hrs before. This could have been done in advance. Further they apparently couldn’t get my email from Expedia. Unfortunately the instructions to get to the property were not clear. In addition, even though there was a number on all 3 occasions where I needed help- no answer. This is really not helpful for international travellers and shows a serious lack of customer care. Great location, great room but will not be staying again.

Disconnect between booking site and actual room. Second bedroom was locked and not accessible. Remaining bedroom was in loft up steep stairs and no space to unpack suitcase. Furniture and fittings very tired. Top loft bedroom quite stuffy.

We were unable to check in because there is no office to do so. Make sure after you reserve you are on your phone to get the correspondence or you will be stuck on the street like we were late at night and in the rain!

I would strongly advise booking directly with the hotel.

The negatives: It was not clear to us that the hotel did not have any front desk staff. The shower leaked terribly onto the floor. The toilet ran off and on all day and night. On the positive side, the location was great, it was easy to get in and out, the furniture was nice, and the bed was comfortable.

The location is great. Lots of shops and restaurants in the area. The apartment has everything that you need. Even an iron I did not realize when I booked it that the bedrooms was upstairs. Had to be careful at night

Amazing find! Large room very tastefully decorated and well equipped right in the centre of Lille. Slightly awkward to access with a pushchair due to narrow entrance and stairs, but worth it!

Tons of restaurants, all good.

Very uncomfortable layout of the room,. The room felt so dated, and not very clean. Check in very late , at 5:00 pm

This was an unmanned property. Check-in however was done via email with codes for all doors & elevator. Our door was a bit sticky, but we dealt with it. Location was absolutely Perfect! Easy walking to everything in the OLD TOWN area.

Old town Lyon was an amazing spot to explore. The room was nice. Big comfy bed and shower. The door to our room did not work properly. The first couple of days the key pad worked but my husband had to ram his shoulder into the door to open it. Then the key pad stopped working. We were stuck in the hall waiting for a response from Natasha. Luckily a worker passed by but could not fix problem so we were given a key.

Gorgeous. Be aware of many steep stairwells.

I am traveling with a friend and reserved a 2 bed room, which was confirmed in writing. 3 days before arrival, I received an email showing one bedroom, one bed. When I showed tvem the confirmation, they said that 2 people only got one bed and that we needed to pay more for 2 beds. Knowing I would not find another place in Vieux Lyon, I paid. Took it up with Hotels.com, and they did nothing. I think one should receive what they booked and will not stay here or use Hotels.com again.

Terrific location

The building was a converted very old building. It was safe and clean and the room was very quaint and well decorated. However the A/C would not turn on, and yes I know how turn on the air, it was quite warm. I emailed the booking person and she gave me instructions on how to turn it on. It was uncomfortable all night, never turned on. We went out and when we returned our code opened the outside door but not our room. We had to call the emergency number to get an alternate way to enter. Btw day two no air still. The shower door wouldn’t close tight so a lot of water pooled on the floor. We wiped it so it wouldn’t leak to a lower floor.

The room was lovely, very comfortable and is in such a great locale. The staff were so helpful and everything was as, or more than as advertised. Beautiful historic room with lots of creature comforts.

A lot of food options clos

I loved how unique each suite is and that it's right in Old Town Lyon. It was unfortunate that the elevator wasn't working and neither was my digital room code, however luckily the office replied to my email quickly and I was able to use the physical key from the lockbox to get in to my room.

A perfect stay. Love the self check in features, as well as the amazing room with a wealth of features and importantly this time of year, air conditioning which you can control with the MiHotel app. The location is incredible too. A short walk from the river and surrounded by beautiful cafe culture and shops. If I had two minor issues, the 5pm check in is quite late in the day for a hotel, but understand the reasons for this and the in room mini bar is incredibly expensive, which puts you off wanting to buy anything.

Beautiful property close to shopping and dining. There’s even a great wine shop next door. Highly recommend!