My stay at the Ramada was disappointing due to pricing issues, room problems, and poor amenities.
At check-in, the price I was charged did not match my Expedia booking (excluding $20/night parking). The manager, Daisy, said Expedia’s pricing is wrong and suggested using Booking dot com next time instead. I showed my confirmation, but she still charged more. She claimed an email with correct pricing was sent, but we checked my Expedia account together and it wasn’t there. I also saw two other guests dealing with the same issue. Our conversation went on for 20-30 mins before I gave up. It was a $10-$20 difference they just would not budge on.
Room issues:
First room faced the highway, extremely loud noise through the AC vent, no one could sleep well that night
We were moved to a quieter room (much better)
TV was blurry in both rooms (likely signal issue, not the TV)
Water in both rooms was scalding hot (safety concern, especially for kids)
Amenities were a disgrace so not sure why there is a 'resort fee':
Gym: 2 bikes + 1 rowing machine, very outdated, basement, no windows, poor ventilation
Pool: cold, dirty, basement location, no windows, poorly maintained
The good - The room was large and clean, the water pressure in the shower was good. The bed and pillow was clean and comfortable. The location was not as sketchy as other areas on the street.
Overall, lack of transparency and accommodation from the staff over a $10-$20 difference