Excellent guest services and all of the above. Thank you!

breakfast menu was fresh, good area.

Many things didn’t go well. The front staff never acknowledge the arrival of guests and all look like they would rather be anywhere else The room is not cleaned properly - leaving dirty coffee cups and no towels for guests. The hotel is run down and the carpets are awful. And we are not able to get breakfast a little early - even an apple/banana when our tour is early in the morning. Nor will they deliver the breakfast to our room later despite having paid for it. Finally there is no water in the room and staff with not help us at least fill our water bottles in the dinng room before we head out early morning in the hot sun. This has been the worst hotel experience we have had staying in Chile and would not recommend to others. They have no idea what customer service is.

The hotel is very old and lacks maintenance. There is mold in the bathroom. The sink is open, so you really need to watch out to not drop anything in there. Cleaning services are inconsistent, sometimes you get one towel, sometimes more, sometimes you get soap (which by the way is the cheapest piece of soap I have ever seen), sometimes you don't even get that. People at the front desk and the restaurant get the job done, but they are not friendly at all, and one does not feel welcome. In particular the restaurant crew during breakfast, they do not great, they do not smile, they do not pick up dirty dishes as they become available, or offer anything. In one occasion they were preparing for a larger group, they moved things around making lots of noise, arguing, yelling... all that while guests were having breakfast. I do NOT recommend this hotel.

Excelente estancia y servicio. Gracias

The staff was very friendly and responsive to needs. We had a wonderful time! Thank you

The staff was very accommodating and took care of small details very quickly.

Good stay

The room was good and the staff was really kind. Though the hotel needs to care about details due to aging.

Good room. Big bathroom. Comfy bed. Carpet needs renewal. Friendly staff. Kettle in room with tea cups but no tea/coffee/milk. Bathroom amenities need to be in bulk. Only had shampoo and body lotion. No conditioner or shower gel.

Nice rooms good location

Staff was excellent. Room could be improved

Great staff, clean hotel. Healthy teaskfast great location.

Large, clean room. The restaurant is excellent.

Staff was very accommodating and friendly!

Clean rooms

The room was lovely and the staff

Excellent location, friendly and helpful staff, nice breakfast, spacious room, nothing negative about our experience. Highly recommended.

Great location

El hotel es limpio pero necesita una remodelación y cambio de alfombra, fue moderno en los 80’s, but it need a face lift.