Wonderful staff, very helpful and especially patient with other guests who didn’t know how to behave. Nice upgraded room with view of the river. Only problem was the elevator broke but the helped move our luggage down two flights of stairs. This is a great location if you are visiting old town. Everything is within walking distance. I wish they had access cards instead of old fashioned keys, I’m not sure what the charm of metal keys is. Also, the doors to the rooms tend to slam shut with great force so we were woken early by several not so considerate guests…. Overall a great pick, staff made it very easy.

Close to everything helpful staff Ac was so-so and breakfast was ok Will stay there again if I’m in lyon

Excellent breakfast, staff were very helpful!

Lovely stay in the olde part of town. Spacious room, helpful staff

A very nice hotel, very well appointed, pleasant staff, great breakfast and the perfect location to walk Old Lyon. Would highly recommend!

Great location, at the edge of the old city so it’s quiet but right in the heart of the good stuff. Staff was really friendly and helpful, really down to earth. The breakfast was very good in a comfortable room.

Great location, friendly staff

Great hotel and location It would need a little update. Even found a little mise on my room floor

Lovely hotel built into three adjoining buildings, which required a bit of exploration to find my room. Staff were very friendly and helpful. Probably due to the age of the property and the nature of the building, the walls between rooms are quite thin and I could hear my neighbours moving and talking very clearly. I would still stay here again as it’s very conveniently located for exploring the city and for good public transport access.

Great spot to stay when in Lyon. Excellent location!

Always go there and love the location, service and hotel

The best part of the hotel was the staff. Very friendly and professional. The hotel rooms need a bit of TLV for a 4 star. Even small things like shampoo, conditioner, body lotion etc

All was exceptional

Spotless room, kind staff, and great location

Spacious room, clean, excellent view Very nice staff

Great room and staff!

A spacious, spotless room, very nice bathroom, kind and welcoming staff, a top-notch breakfast, and the perfect location from which to explore Lyon. I would absolutely stay here again!

Our room was large with a very comfortable bed. The bathroom was clean and had a tub and shower. The hotel desk staff was very helpful with making travel arrangements for our further travel. The hotel lobby was well appointed. There were many chairs and tables for visiting and for reading quietly. A great place to stay.

The Phenix was right in the heart of olde town. A beautiful location with great restaurants steps away.

Highly recommend - nice rooms and great area. Walkable to most of central Lyon