Generally was ok

T

Clean

It would need some renovations like changing carpets or think of putting in some flooring on the main floor rooms to keep the carpets dry in winter.

Clean

👍

Room was not cleaned completely. I requested towels to be changed they asked me to bring the dirty ones downs stairs, which I said I wasn’t going to do. Then I was told to get the towels downs at reception

bathtub spout dripped all night, TV was difficult to navigate with 2 different control units, wifi pass code would not activate, lack of snow removal made it difficult to enter room from parking lot, breakfast at 9am was almost all gone and what was left was cold,(eggs, home fry potatoes and ham slices, when outside wall unit for heater/cooler shuts off, ice cold air from outside rushes in as if no insulation or seals. We have no intention of returning to this facility

Close to Pizzeria, Tim Hortons and Shell gas - perfect for road trip :) Nice breakfast; good variety of food. No elevator :(

The facilities were quite good. City construction made access difficult

Très bien et satisfait

Lumière du stationnement qui entre dans la chambre, air climatisé très bruyante. Je n’y retournerais pas et ne le recommanderais pas à mes amis, très dispendieux en comparaison d’autres hôtels à Val Dior qui sont un peu plus chers, mais plus récents!

The air conditioner didn’t work, hardly slept and weren’t able to get a discount. Carpet was filthy and room had a bad odour

Convenience

Back door did not have a latch/lock Locked with a wooden piece. This was Not acceptable for a deluxe room.

The breakfast was the highlight of my stay. The rest of it was bad. The room was smelly, the bed uncomfortable and the fridge didn't keep the food cold. Unfortunately the ice machine was out of order so plan b was out the door. Now I don't know if it was just luck of the draw but the clientele made me double check the locks on the door.

Thank you for the quality of the room and particularly the cleanliness!

There was a power outage on the night we were staying there, likely due to the construction on the building. We had been warned that there would be *no water* on the day of our check-out, but no warning about complete lack of power. Thus, there was no "breakfast" the next morning, and our fridge didn't work to keep my medication cold (not to mention the TV, lights, etc. etc.). We couldn't even charge our phones. There was no explanation and no refund. Extremely poor hotel experience, and virtually zero customer service.

Excellent service and fast. Great staff.

Rude, racist and not understanding at all. I don’t recommend it at all