In reality I would give it a 2.5 Star rating. The inclusive breakfast is top notch and varied. There is a swimming pool on-site. My main issue is you had to pay for parking and you weren't clearly told what to do with the parking slip they give to you. Secondly the room service was poor. The pillow cases had not been changed from the previous guests, going by the odor and I had to ask for another set which I changed myself. Thirdly the place smells strongly of cannabis which I've noticed on the two separate occasions I stayed there. Would I stay here again? Probably not, but it's still a decent hotel.

Decent hotel. Room and bathroom were clean, bed comfortable and shower worked well with plenty of hot water. Check-in and check-out was pleasant. They charge $40.00 plus tax for dogs, also charge $20.00 plus tax for parking per day. The parking charge was not enormous considering that everywhere charges for parking. I chose here because you can walk to all the main areas. It's about 1 1/2 mile to the falls, 3/4 mile to Clifton Street and there are numerous restaurants around within a short distance. My room was on the first floor and the first night, there were a bunch of very loud drunks in the lobby area. The remaining nights were quiet. They do have an indoor swimming pool available. The hot breakfast was good. Hotel maintained in good shape overall. Caution note: weed smokers are prevalent in the area and the smell can be overwhelming!

We recently stayed at Comfort Inn Niagara Falls and booked two rooms. Both rooms were very nice and clean. Complimentary coffee was available in the room, and the washroom was well stocked with lotion, soap, shampoo, and shower cap (we just had to ask separately for toothpaste). The lobby amenities were a lovely touch — complimentary coffee, warm water, ice, lemon water available all the time, and cookies on arrival, which we really appreciated. Although we didn’t use the swimming pool, we saw many kids and families enjoying it, and it is heated, which is great. All the staff were humble, polite, and respectful — from the receptionists to the maintenance staff (unfortunately I don’t know his name, but he was very kind , talking to my kids ). Even though the lobby area is small, we were able to wait comfortably for our ride without any disturbance. Breakfast was another highlight of our stay. We truly enjoyed it. We were seated until 9:55 AM, and just before closing, the chef lady personally came out and asked every table if we needed anything else and how the food was. That gesture really stood out — she was very kind and attentive. Overall, our stay was pleasant, comfortable, and stress-free, and we would definitely stay here again. One small suggestion: if possible, adding turkey or chicken sausage as a breakfast option would be wonderful. Currently, there are pork sausages and bacon, which limits choices for guests who don’t eat pork. Thank you for a lovely experience!

Check-in initially went smoothly, and the front desk staff at arrival were pleasant. Unfortunately, what happened later completely ruined our comfort experience. The hotel clearly sold more parking spots than were available. We were told we had in-and-out parking privileges, but when we returned from dinner that evening, there were no parking spots left at all. We went to the front desk for assistance and were instructed by a staff member to park beside a snowbank — in a location that was blocking other vehicles in. We were uncomfortable doing so, but followed the directions we were given. As we were walking back to the lobby, another employee named Carol began yelling at us for parking there. We calmly tried to explain that we had been told by staff to park in that exact spot, but she did not listen and instead sped off before we could finish speaking. She left in a red Toyota Corolla that has a noticeable exhaust leak. Being given conflicting instructions and then publicly yelled at for following staff directions is unacceptable. Overselling parking and failing to communicate internally reflects poor management and lack of professionalism. While check-in was good, this incident completely undermined what should have been a comfortable stay. We left feeling stressed, embarrassed, and disrespected. I would not recommend staying here unless parking is better managed and staff are properly trained in communication and accountability.

Room was large and clean, looked recently renovated. Service was good and friendly. Breakfast was very good. Room 222 does need a mat or something in the shower it’s very slippery and I fell once and almost fell a couple other times. Luckily I wasn’t hurt so there was no reason to make a big stink of it. Otherwise everything was great!