Not sure if I got the gritty room because I paid with my points or if most of the rooms are so tired and dated? Shower hanging out of holes in the wall tiles, paintwork flaking around doors, dirty marks on walls, tv so old that the remote still has a “teletext” button! If I got such a bad room because I wasn’t a fully paying customer then shame on The Berystede. I won’t be rushing back.

Excellent swimming pool and spa facilities and warm welcome from staff

Room was lovely - spacious, clean and good temperature control. Spa was nice and relaxing. Restaurant (food and staff) was a real let down. Very disappointing

Wouldn’t know. All out of order

Great staff, exceptional gym and leisure facilities. The food is of a very high standard, particularly the prawn tikka masala I had on this trip. My go to choice and stay at least 10 nights throughout the year for business.

Nice hotel overall, nice room, good gym, lovely pool/spa. Good bar and restaurant

Good large clean room which had a separate shower and bath.

Staff were lovely - reception, bar and restaurant The food was pretty good - fish beautiful, steak cooked well, sauces full of flavour - just chocolate fondant sadly overdone. I love the chilled & sparkling water tap! However, rooms are looking very tired, old and in need of a refurb. Better pillows, USB ports and adding some soundproofing would be good too On the whole great service, food & drinks but poor rooms and sleep quality

Tasha in the spa reception is absolutely amazing!!! Hotel lovely, couple of minor thing could make it better like a coffee machine in the breakfast area. But all in all a wonderful stay

Rooms are very tired and need some attention the rest was fine

The room was fabulous. But the old windows can't be closed, and the noise from the cars, trucks, and buses passing can be heard very loudly. The food menu isn't great.

Yes

The room was tidy but needed a paint and a refurb tbh. Staff good and spa facilities really nice. very noisy room and had i been staying more that 1 night i would have asked to move rooms

Terrible, rude staff, very poor to non existing management. Overpriced food. Breakfast was very poor quality and badly cooked food and very badly organised. Bedroom clean but very cold. Outside spa pool was nice but dirty around the edges. Steam and sauna broken and spa closed earlier than stated. Lack of decent friendly staff is very obvious problem at this hotel sadly and no management in site. Sadly can't recommend this hotel and won't be back

Great hotel would recommend

Roman lovely & spacious. Comfortable beds & bedding, room was cold but we managed to warm it up. Staff were friendly. Bathroom & furniture was a bit shabby & no shower gel in the dispensers. Would stay again though despite these things.

The website photos presented a more luxurious hotel than our experience. What attracted us to book was that it is advertised as a hotel with a spa, and we were most looking forward to the small heated outdoor pool. Unfortunately it wasn't clear when we booked that on Boxing the pool/sauna/steam room closed at 6pm, so as we couldn't arrive until after 6pm, we could only use the spa facilities the next morning for a short time. Also disappointedly, the outdoor pool was broken over Christmas, which made this a very ordinary spa experience. The salt room also wasn't working. Our deluxe double room was comfortable, but it and the corridors could do with a little TLC. The carpet and curtains seem dated, and the woodwork paint was a bit worn. Our fridge didn't work. Breakfast was poor for a 4 star hotel, in terms of variety and quality. On the plus side, all the staff were excellent, and the hotel was very clean. Our room's bathroom has been modernised, unlike the room itself. So all in all, it was an OK stay but the hotel is not really as the image it projects itself to be.

The hotel needs an urgent renovation. The room is very outdated and worn out. Bathroom sink was broken. Smells come from the dirty looking carpet - I guess because I saw many dogs - and even one doing a wee on the carpet floor. Breakfast was very limited and a latte or a cappuccino is extra charged. The swimming pool and saunas are nice though!

Mattress was poor, woke up with pains in my neck from

Room was noisy. And smelt odd. No phone in room. Breakfast ok, but the eggs were very unusual. Like rubbery white part! Sausage cold in middle. Not warm - cold. Spa ok but steam room lit up like Wembley floodlights. Bar is nice area.