Parking was very expensive and not convenient

Carpets smelled bad and tub wouldn't drain

Very clean hotel!! I will be coming back everytime I’m in London to this hotel. The breakfast buffet was amazing!!

Breakfast buffet was good

Easy check-in, got a check in cookie yay! Had to pay for public parking which I was not aware of since their lot was full. Rooms were clean and easy walking distance to food and shopping.

Clean, staff was great, location and amenities

Easy parking

Staff was wonderful. Room was spacious.

Only one night stay, convenient stay

The only thing good about this property is the young man at reception. The room was was in terrible c

Dated, very dated in some aspects. Felt like I was back in the 80’s with the gold wallpaper and drapes. Sink taps are outdated but love the nostalgia. H for hot and C for cold. Closet doors also, felt like hiding and Mike Myers was going to come stabbing through the venting. For the money per night you’re not much better than the Ramada on Exeter.

Rooms are really dated. Wallpaper falling off. Hotel rooms need a renovation

Staff were very helpful and polite

Clean room , very quiet , easy check in , area is fine ! , professional polite efficient staff , great free cookies to start the day is a nice touch ! No complaints , would stay again

The issue is room wasn’t cleaned/refreshed/attended to (we booked for multiple nights). When I reported this to front desk staff I was told we had to request a room cleaning/that it wasn’t done automatically. I have never heard of this expectation other than Covid protocols. They would not offer any resolution. Not impressed.

Parking was made more difficult as 2 buses blocked the entrance when we arrived. They were picking up conference attendees, but a number of cars were blocked from the main entrance. Despite the fact our room was not made up upon our arrival at 5:00pm, the reception staff were quick to get us an alternate room & gave us a voucher for breakfast. The hall carpets were a bit worn in places , but rooms were huge & clean, the mattress was soft & the towels plush. All in all, a nice stay.

Under new management, making improvements No out door pool, they are taking it out ( need to update web site) No breakfast, dinner was good

Staff were good but did not advise me about the extra 30 dollars they charged me for parking…room was not the greatest, fairly outdated and had an interesting smell. Not the worst iv been in but not the greatest.

Great stay

Great location and ideal for going to concert