NOT a five star. More like a 1.5 star. Reminded me of a dirty dorm. With the exception of JJ the bellman, staff is rude and unhelpful. When we found disgusting clumps of hair in our bathroom we changed rooms. Another loud room with cheap and old furniture that showed signs of water damage. Beds were extremely hard and uncomfortable. You get one skimpy unwashed blanket. Towels were very thin and threadbare with holes. Flimsy door without a deadbolt or extra lock made us feel very unsafe since the lobby is not secured. We left after one night despite having prepaid for three more. I’m very disappointed that this hotel is portrayed as something it’s not.

Staff was nice, room was clean, great location, easy access.

The room was somewhat clean,

The location is right on the very edge of Roma Norte and a bit too close to the not so nice area. The room was okay, but some things could be improved. The first night I discovered there were no blanket in the room at all and had to call at 2:30 am cause it was cold in the 40 deg Fahrenheit. The heater does not activate in the hotel. The floors have no carpeting and the tiled floor can be cold. They do not provide water bottles every day which they are supposed to. The room lacks basic amenities like a hair dryer, iron or coffee maker. The bathroom supplies such as shampoo and soap are inconsistent. The terrace on the sixth floor is advertised, but my friend and I had to wait an hour for them to turn on the light fixtures. The restaurant downstairs has mediocre food but the price is higher than normal in the area. On the positive side, the staff are nice and helpful. They allowed early check in and late check out which was super helpful. I was also happy to see a safe in the closet.

There was no heating. The location is great. Rooms are old.

Nice and simple hotel in a great neighbourhood in Mexico city

Yes

The staffs are great. Place is clean and convenient. The room does not have microwave and refrigerator. Plus the water pipe is noisy when using…

I really enjoyed my stay at Hotel Benidorm. The staff was very helpful and professional. The restaurant food was good, especially the buffet. The location is great as it is centrally located. There are a lot of good places to eat nearby and the neighborhood is safe to walk around.

Clean room, staff were great, good location

The hotel staff were very attentive and provided excellent service. The bellboy, managers, and housekeepers were all top-notch. The rooms were clean, and bottled water was available throughout our stay. The bellboy even looked after our luggage after we checked out. There was a taxi service right on the corner, and the restaurant had great food and prompt service. Gracias de parte matrimonio Galvan

Convenient

The room was just Ok.

Good! Thank you!

Me encanta este hotel por lo céntrico y la limpieza de los cuartos. La comida es buena.

We love this place. We are thankful as, They allowed early check in. They have us plenty of advice about where to go. At night the room is darl and quiet. I recommend

There is an issue with the plumbing system but is fairly common with building in Mexico City.

good

Number one, the staff is amazing from valet parking, usher, canaries. Very friendly and professional. The rooms have a great size and in good condition. The mattress was super firm for me. Great location and I felt safe.

Brilliant location, hotel is a little dated but everything works fine. Rooms, being old fashioned, are bigger than normal and staff very friendly, did not try the restaurant or other facilities. Very good value for money.