The rooms are good and well equipped. However, breakfast was appalling with stressed staff who are slow and uncaring . Also, they kept voicing how stressed they were to the public! The breakfast food kept running out and was not replenished. It was hopeless. The swimming pool is nice, but cost an extra £5 per person to swim for an hour at a time. All in all massively over priced for what it is.

The Bar staff are absolutely brilliant,but appear understaffed.There was a power cut,but no back up generator.No Bar Menu food was served one night,the excuse given was implausible.The Management need to up their game.The rooms are quiet and clean.The Meon and Valley golf courses were very good value,greens in excellent condition.The grass on the tees could do with a trim.

Room was very good recently refurbed I think Staff excellent Parking very good I did eat in the bar but not breakfast all very nice

On arrival, hotel looks beautiful. Lots of free parking. Check in was easy. We booked a family room for 4 people. The room itself, initially looked nice but on closer inspection wasn’t great; mould specs on curtains, carpet was full of stains, furniture old & worn, complementary gifts; basic & cheap, no reading light or air con (& it was a hot night) only a fan supplied which helped a little. No plugs next to bed & pillows were hard. Bedding clean (ish) & beds comfy (ish). A Wallpaper magazine, was out for show on the dresser dated Dec ‘24. It all looks good but finer details are overlooked & make it like feel budget hotel. Overall the room could do with modernising & a good clean! Breakfast was basic; condiments unbranded & a limited selection. Lots of overcooked English buffet food. Dining eating area was dirty; random chips on window sill, carpets need a good hoover. Staff not very welcoming or friendly. The pool is sold as part of the hotel & your stay. This is very misleading. This is NOT included & is £5 pp each day to use. Facilities were nice & worth £5 but this should be included in the price if you staying at the hotel. I spoke to the receptionist who advised, this is a complaint they receive a lot. Overall, looks great but really isn’t. I wouldn’t stay here again not would I recommend. It was okay, nothing more. Room was £144 PLUS the additional £20 for swimming, total of £164. I’ve stayed in much nicer places for much less. Disappointing.

What once was a high quality establishment is now showing its age. The staff were good but the establishment is of dire need of an upgrade. I don’t agree that guests have to pay to use the pool area. Seems like a bit of a con. Beware of the rooms with no windows during hot weather as they become a furnace with only desk fans for cooling

Grounds are nice - hotel is filthy, no room cleaning and when we arrived the bathroom was disgusting

Had promise driving up to the site. Had booked dinner to find restaurant closed and only buffet served. Fine as it was a hot day. Oh dear, oh dear. Couple of greasy pork chops and unidentified fish in warmers. No offer of a drink. Went to the bar to fill up on crisps. Perhaps breakfast would be better? Even worse. The few choices were let down by no crockery, having been used the night before and no washing up done. Three plates for at least 10 people waiting, no cups to use the machine, no glasses to get some orange juice out of the other machine, no bread. Management/Supervisors conspicuously absent. Poor younger members of staff left to deal with the resultant moaning. Potentially good hotel let down by those running it.

The room was nice and clean .The issues was the handle for flashing the toilet you had to do it several times for it to flash. The fridge was not working. The WiFi was poor . The swimming you had to pay £5 per person for one hour. In the breakfast area it not organised when it comes to food refilling.

Not what I expected from a spa hotel

Not very good

Very pleased with this choice of hotel, that the staff seem to take great pride in and conduct themselves like they have shares in it. Evening meal was great quality. Fitness facilities require you to walk outside of the hotel, but are worth it. Location was perfect for me having to access a few different towns in the area, and remote with far-reaching views surrounding. My only complaint would have been that I had an accessible room (I may have booked in a hurry), and the furniture arrangement was accessibility-centred and slightly inconvenient. Overall, a great hotel and will definitely stay again when in the area for business.

Gym and pool was nice steamroom and jacuzzi was great sauna was out of order but take into comsideration you will have to pay extra £5 to use facilities.

Perfect for what I needed during a business trip

Ample parking, the room was comfortable and clean, although there were insufficient plug sockets. The staff were friendly and helpful, and service was excellent. An ideal hotel for weekend sporting events as breakfast is served from 7am.

Nice welcome and the room was good, a bit of a walk through lots of doors and stairs but clean and comfortable. Breakfast was alright although the quality wasn’t amazing. Th £5 charge for a poor gym and alright pool was frustrating…

Room carpet is really dirty

Nice hotel. Lovely room. Shame about other guests shouting and using foul language outside our bedroom window before breakfast Which woke my 5 and 8 year old up. Then the police turned up. But the damage was done with the comments. My daughter was a bit upset that a light was broken in the pool and looked like it had become loose and fallen on the pool floor. I would use the hotel again for some golf. As never managed to use those facilities. Staff came across very pleasant and polite, helpful. Etc. mainly dealt with the front desk and the lady in the golf shop. Both very helpful. we didn’t eat dinner at the hotel as could not find a menu anywhere. Which we could not risk with two young kids, not knowing if they would like the food. We did ask but got told it was a buffet. A buffet of what we didn’t know.

Nice room

Clean and spacious room. Food in the restaurant was lovely as well.

It was just for a night with the family and pet dog, decent room and amenities. Overall it was a nice stay