There was no air conditioning. Staff weren't helpful and some rolled their eyes when asked something. Hot water dispenser for tea was dangerous. You had to hold button for 10 seconds to wait for hot water to come through then it splashes you.

Unfortunately, our stay was disappointing overall. Check-in was extremely slow, with each guest taking around 10 minutes to be assigned a room. On arrival, our room was unbearably hot due to the lack of air conditioning and restricted window opening. The I appreciate that the hotel can't control the weather, and the staff did kindly agree to move us to another room on the other side of the hotel where it would be cooler. However, despite being told rooms were available, we then waited around 20 minutes at reception with very little communication before being assigned a new room. Combined with the initial check-in, it was almost an hour after arriving before we were finally settled, so future guests may want to factor this into their plans. The replacement room was still very warm, and the fan provided unfortunately didn't work, but this was replaced with another by reception after a phone call down. We also found it disappointing that parking costs an additional £7 per day, even for hotel guests. Breakfast was okay, and the pool facilities were good. There also appeared to be confusion with taxi bookings at reception, with several guests left waiting without transport. Overall, while there were some positives, the experience means we probably won't choose a Leonardo Hotel again.

Situated on the ground floor during a heatwave wasn’t great. We were left wondering if all the rooms in the hotel were full and perhaps they could have located us in a room with a window that opened. The young man who served us for the evening meal was very attentive and very polite which was nice to see. Not so the staff at breakfast.

Good hotel. Room surprisingly cool despite hot weather. We did not have an air con room as non left but with 2 fans we slept well Nice outdoor area in shad3 where we had dinner Helpful staff

Ok for a stop on a journey.

The hotel was a good base for where I needed to be and had nice relaxing swim in the pool.

Friendly staff

Room very good and roomy bed comfortable

Good for what you pay for. Parking was good. But during the heat wave there is no AC

Went during Bank holiday. I booked a room with double and single. Got bumped off which was very annoying. There is not air-conditioning and rooms can get very hot. Staff were generally good especially Matt. Breakfast was average

At 06:30 each morning, individuals in other rooms would use the shower. The pipes proceeded to scream and hiss making it impossible to sleep past this time. I got to reception and it took about 20 minutes to check in with more computer clicks than I could count. I was told the room had not been paid for and now I need to check my bank to see if I have been charged twice. Breakfast was poor, the "hot" water for the tea was tepid at best, cheap sausages, over cooked bacon and scrambled egg with more milk than egg. The only pleasant member of staff was the cleaner. Won't be going here again and won't use hotels.com to book either!

Lovely breakfast good selection offered

The breakfast was pleasant, the staff were what made it nicer

The hotel is lovely and very convenient for Cheltenham x and the Spa is lovely

We had a lovely stay and definitely be back staff are so helpful

Good location, easy to get to and close to all local amenities. Staff were really friendly and helpful. Leisure club is small and a little dated but fine for a nice relax.

Friendly check in

The view from the room was terrible. It was a concrete square with tyres. The furniture was plasticky. For the price really wasn’t worth it on top of that our sleep was disrupted by people fighting and the police being called. I wish I booked the Holiday Inn.

Breakfast was delicious and fresh, as always.

A comfortable nights sleep.