The breakfast was good and food hot and ready. Check in staff was very nice. The pool was a treat for my family. The. Room itself was not really all that clean and I could hear everything that my neighbours were saying. Someone was working on the fourth floor in the business centre and walking over top and through the door. The tub needs to be replaced. This was good for a night’s stay but would not stay longer.

We got to our room I believe it was 133 and walked in and was instantly hit with a smell of smoke and mold. I looked at the ceiling and there was black mold. I have an asthmatic son and knew we could not stay in the room. We went to the front desk who moved us a few doors down, still what appeared to be black spots on the ceiling however the smell was a bit more manageable, so we were able to stay. I would not return to this establishment.

Check-in was the only downside of our stay. We asked about early check-in and were told to return for the 4:00 PM check-in time, which was understandable. However, when my husband came back at 4:00 PM, he waited 35 minutes and still couldn’t check in. We returned again after 5:30 PM and were finally given our room. If check-in is listed as 4:00 PM, rooms should be ready closer to that time. Aside from that, everything else at the hotel was fine. Breakfast was delicious with lots of choices, and the coffee was surprisingly very good too.

Nice room & comfortable bed. Pleasant staff.

Breakfast was great! Bacon could have been a little less crispy/burnt. Room was clean, pool was wonderful for the kids. Definitely will be back again if we come to the city again

We did not know it was self service. We did not get room service for housekeeping. We stayed 3 nights and had to go get toilet paper, kleenex, coffee and cups from the reception. The elevator carpet had the same dirt from when we arrived. People were leaving their garbage in the hallway. We only ever saw the receptionist and she was very pleasant. Breakfast was good with a variety of items to choose from.

Froe

No complaints.

The rooms were clean and modern. The hotel was nice. Lobby modern and nice. The breakfast was excellent. Food fresh and hot. Good coffee. I would be back

The breakfast was good and the staff very nice. It a really convenient location and Jake's Restaurant (next door) is very good.

Clean room- Nice breakfast. They should change their pillows. Not comfortable.

Beds were old and worn. Paint in room looked tired and old. The hotel rooms definitely could use an update on the furniture also, the paint and decor. Also found the bar soap very small and smelled like wax. Front desk staff were exceptionally pleasant and helpful.

Room sheets had bloom on them. Robe had stains on it.

Breakfast replenished quickly with good variety. Pool area clean with good water temp. Wifi connection strong. Workout areas would be better if combined + free weights. Toilet flooded but was snaked and water cleaned up quickly. Shower ceiling and edges could be cleaned better - black spots.

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This hotel was amazing she was so fast at checking us in and the breakfast was awesome for what we paid the hotel was super clean very quiet and the room was perfect the bed was so unbelievably comfortable I had the best sleep I've had in a long time I wanted to take the bed with me LOL we will definitely be staying here if we ever traveled to Hamilton again

Great service

Clean room, decent breakfast, unfortunately the pool was closed for repair.

The room was clean. Bed was very comfy. Breakfast was great. Didn’t use amenities. Only issue was that the tv guide we got from the front desk didn’t have the right channels. Would definitely recommend and stay again.

It’s my go to hotel in Burlington.