La alfonbra de el cuarto estaba rompida se mirava muy mal

I was prepared to come home and write an okay review however upon unpacking at home I discovered that money I hid inside my luggage was stolen. There was no way this was slipped out or lost because it was inside a wallet that was carefully hidden. On Saturday, April 4, 2026, while leaving the hotel that morning the attendant in the elevator told us the area would be extremely busy all day and that he suggested we stay out all day to avoid the congestion of people. He was very persuasive. At the time we found it helpful but now we can’t help but think this was a plot. This is extremely disappointing! I have contacted the hotel but I’m certain nothing will be done to rectify this. TRAVELER BEWARE! They obviously employ thieves at this hotel!

Great location. But hotel run down and old. Better choices in area for comparable rate. Terrace dining is the highlight of the hotel. It overlooks the Zocalo.Food horrible.Avoid the buffet. Wait staff not friendly or attentive. Very, very noisy. Hard to sleep.I wouldn’t stay here again.

Muy buen hotel

Good

The overall rating of three stars is generous. This very very old building was turned into a hotel in the 1930s. Charming? Maybe, but it seemed like many things were not updated since then. I don’t even know where to start. It also varies by room. I know this because we had to switch rooms. If you’re looking for peace and quiet, this is not the place. The noise from the Zócalo seemed to be never-ending. But if you want a great location in the middle of everything, stay here.

Friendly staff , very attentive

Es un hotel VIEJO y con falta de mantenimiento, limpio con toallas MUY PERCUDIDAS, el taxi te deja en la esquina y a caminar con todo y maletas tanto al llegar como al salir porque es una calle peatonal, la ubicación para el centro y zona arqueológica excelente pero las habitaciones MUY ruidosas.

This hotel is in the best place, in the middle of everything. You can see the zocalo and the cathedral from your room. It is a bit older but that is part of the charm. There are so many iconic things to do around there and so close by. You can walk to many places. Location, location, location.

Service was Great. Location is Amazing.

Love the hotel and staff.

Great location

n/a

The rooms need better cleaning, and the elevator service needs improvement because it's sometimes unavailable, and having to carry things up the stairs is very difficult.

Beautiful building and lovely staff. The rooms look exactly as pictured on the orbitz site. I got a room with 2 queen sized beds and with a nice view towards el Zócalo.

Location

the room wasn't ready when arrived but the housekeeping lady was very polite and friendly with us. Everyone at the hotel were really nice

They need to upgrade. Everything is all.

Room smelled bad like a really bad odor

Well, to be honest this was not good. The bathroom smelled.