Needs update

My friend and I enjoyed our stay although due to staff illness our treatment times were moved and one if mine was not available and I have not yet received an email confirming the £79.00 I paid for a treatment as credit as this could not be accommodated on the day. This was discussed at the spa reception.

The spa was awful - the steam room stank of mould and was unuseable to us and all other guests and the pool water quality was so poor you couldn’t see in the water. The towels smelt heavily of used treatment oils. I complained as very disappointing

Very nice stay

Lots of parking and easy. Friendly staff. Good range of breakfast, a little higgledy piggledy layout and had to ask for supplies to be replenished as often empty but done quickly. Nice relaxing emvironment. A range of activities, easy access by car to shopping. If a pool table was installed this would be a great staycation.

I understand the hotel was very fine in its day, the problem seems to be that its day was a long time ago and nothing has really changed inside. Everything feels very old, and not in a charming way. It feels like the bare minimum amount of staff are in place at any one time to reduce outgoings, there was no information about how to access the pool and gym facilities, either from staff or in room info (gents changing rooms closed when I was there which added to my uncertainty). Nothing was terrible, but nothing was particularly good either

Same music on repeat in bar. Which is overpriced. Menu in restaurant was not diverse and is so expensive for was it is. £21 for a burger but the chair you sit at your table on is broken and tables all wobbly. It’s just a joke.

It wasn’t a nice experience. They closed the bar early because they had a function on. So 210 guests were without drinks as there was no water in rooms either.

Hotel is totally outdated restaurant staff in the morning all looked like they where miserable and broken the person in charge was rude and disrespectful

Good facilities

Hotel itself was nice and spa area was lovely but the restaurant was not great; food was poor, some of the staff weren't interested in being there and slow service. I avoided the restaurant after the first night but unfortunately had breakfast included so couldnt avoid for that!

Lovely room. Bar staff very friendly. Nice breakfast so I nice one night stay.

The hotel was Ok. The restaurant was very bad. Terrible food.

Everything was good about the hotel accept the restaurant was terrible, after being seated i waited 45 minutes to be asked for my order, whilst waiting i was offered other tables orders by error.. when i got the food it was just edible . Not worth the wait , definitely not worth the price,,, my advice is if you run a restaurant, get more staff and train them properly as they didnt seem to know what they was doing and the food was un edible ended going to the Asda store around the corner to get some food

We have stayed at this hotel many times and find that it meets our need of a quiet few days away and a spa to relax in. The rooms are spacious with tea/coffee making facilities and a small fridge. Large comfortable bed, warm room and plenty of hot water for baths and showers. Very helpful staff and plenty of parking.

This was a great hotel for our family weekend away to Paultons Park. The Reception staff were 5 star ... others we encountered around the hotel were fine but not to the same standard as the front of house Gentleman who checked us in. The hotel is clean and the breakfast standard was good but they seemed to run out of food very quickly and it took quite a while to replenish. The bar is a bit lacking in variety but it was fine for a quick drink. We had dinner at a pub called The Farmers House (outstanding food and service) so cannot comment on dinner but the menu looked fine and not overly priced. We went to the pool between 5pm and 6.30pm. It was very busy but the kids loved it. Overall an enjoyable stay and we would book again.

Lovely clean comfortable room

Nice place could do with a jacuzzi

Wasn’t the best

The spa was a little pricey but the experience was very good