Can't complain room clean nice iron

The hotel was horrendous from the moment we pulled into the car park. Police were present and the hotel overall was unclean. I did not feel safe in my room, the doors didnt lock properly, my window lock had been torn off and broken. There appeared to be drug addicts loitering in reception and people drinking outside the front of the hotel. Overall I did not feel safe I also had insect bites from staying at the hotel.

Interior has been done really well, in keeping with the grade 2 listing. Overnight stop or max 2 days stay ok. Otherwise it's a bit basic. I did not like how run down the outside was. Pipes looking ancient and covered in bird poo and close to air conditioning unit is concerning. Some of the sash windows need replacing. Parking is £7 a night but not run by hotel but quite a bit for this. Car park at rear needs the seating revisited as the furniture is falling apart, should be somewhere you can sit outside for a drink. It was card only and think that should be reviewed as there are still people without cards, You should allow card or cash. It says food not available in the evening but it was! They need to update their website, I'd made do with a sarnie and could have had something hot. I had room only as I don't eat breakfast. Staff were really nice especially the barman. As a solo traveller I meet some other lovely people staying there so enjoyed their company with a pint.

Thank you ☺️ We enjoyed our stay - very friendly and helpful staff thank you ☺️

Would defo recommend this hotel to stay small rooms but super clean and breakfast was superb all staff where very helpful.

This hotel has no air conditioning, which made my room like a sauna, the shower was really weak, they also charge for parking. The breakfast was decent, as we're the staff. Overall a dated building that has had a bit of a makeover, but no air conditioning on a hot day/night I would not stay here.

Amazing value for money location was perfect, and hotel was lovely

If you are travelling to Stoke by train then this is the ideal place to stay, as it is directly opposite the main entrance to the station. The hotel itself has a lovely homely atmosphere to it and with very affordable rates.

I didn’t walk around, just need to be close to the train station which is across the street

Renovated to a high standard, right opposite the train station and a stunning art deco building. What’s not to like!

Freezing no heating staff very unhelpful

The room was relatively clean, the staff were really helpful, especially with guidance on how to access the hotel due to buss restrictions. The Tav didn't work but it wasn't a problem for the stay, but the staff tried to solve the issue but with no luck. Overall a pleasant stay.

Please ignore any historical reviews about the hotel and its previous need of modernisation. The hotel has had a complete refit - in fact I was speaking to a hotel maintenance employee, he said that the floor I was staying on had quite literally had a refit the previous week! Good value for money, and literally next door to Stoke on Trent railway station (It's the old station hotel) I would not hesitate to stay there again.

Clean room and very good check in Danny on front desk excellent

Hotel has recently reopened so there’s bound to be some snagging. No bin in room or bathroom, no towel rail, part of door jarm not painted. No staff to be seen at breakfast and went to reception to ask for eggs as none left. Staff on reception were helpful and apologised. The bedding and bathroom was clean and staff told me that the hotel has been fully refurbished. The dining room and hotel has an elegant but cosy feel.

for a 3 star hotel, the condition of the property seems run down, a renovation would be needed to make this place thrive, beds are well a bed, but not the best at all, night porter walking around woke us up 3 times in the night, not much sound proofing for the rooms

As expected very dated hotel - but convenient for the station and cheap (if that’s what looking for).

My overall experience was fine, comfortable and staff friendly and helpful. Would stay again.

I am stunned about how bad this hotel was. Old, dilapidated and not clean. I should have realised, given Britannia Hotels’ reputation. But Shame on Hotels.com for listing this place.

At least the staff were nice... For the cheapest hotel in Stoke I'm not sure what I was expecting but its certainly not a place i'd recommend to anyone. The bed was clean but noisey. The walls are paper thin and every step makes the floor boards creak so you can hear every movement around you, even from the floor above. I had to request new towels as the ones provided had questionable stains on them. The decor hasnt been touched for decades so it feels very dated and gloomy.