Everything was great - hotel convenience, breakfast was amazing and really great, pool was great with a lifeguard and goggles and noodles, terrace area was beautiful, option to self park or valet

The rooms were not clean and even we had to call in for service

Parking at this hotel was a challenge, it has its own parking but you will need to pay for valet parking to get it and obviously that’s not cheap. Usual arrangement for this type of hotel. When I arrived at my room garbage from the previous guest is still just outside my room door. It was taken away when I came back later but it’s still not pleasant. There was sign of wet cleaning of the sofa, but it was late so I didn’t want to go and change the room. The staff service at the reception was excellent however.

Great place, great location

Great place and great location.

Cleanliness and service were strong features. Honestly, my biggest disappointment in the experience was due to difficulty accessing the hotel when we arrived. The problem can't specifically be laid at the feet of hotel management because it was Google maps that made arrival at the hotel really burdensome. Google access to the hotel was from Boul. Renne Levesque. When we arrived there we saw no signage or other evidence that we were at the hotel we were looking for. Feeling confused, we found the closest parking space, paid to prevent being towed, and then entered the closest entrance to a large shopping mall called "Complexe Desjardins". To make a long story shorter, we had a difficult time finding an elevator to take us to the hotel lobby, on the sixth floor of the Complexe. It turns out that the main entrance to the hotel and its parking garage are on a different street, Rue Jeanne-Mance. The hotel, once we found it, was clean and well maintained. Our room, while not overly large, featured a king bed and a decent city view. I noticed peeling paint on the heating units, but otherwise everything seemed well maintained. The bed was comfortable, but the large firm pillows weren't. It was nice to get complimentary small bottles of water, and keurig style coffee. I was happy to see a small refrigerator for our use, and an easily operated safe for our passports. Staff at the front desk were friendly and helpful. Now that we know how to find the place we would happily return.

Pathetic behaviour by staff,

The common areas of the property are well maintained. However, the housekeepers did not clean the room and bathroom while on my stay for 6 nights. All they did was made the beds. In addition, I paid to upgrade my room to city view but got construction site views.

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It was excellent!

I loved it. Good location and value

Convenient location right downtown with lots of great restaurants and museums within walking distance. The rooms are spacious, clean and comfortable. Great gym and pool.

Room was not cleaned daily. Location was good, but taking two elevators to get to the room was a pain.

Even tho we booked early we found our room at the farthest corridor. Spouse with cane took the challenge . Hotel is wonderful tho.

It was nicely located in the heart of the city and walking distance to the tourist attractions.

Très bien situé dans le Quartier des spectacles. Personnel très courtois et hôtel bien entretenu.

The room was spacious and well appointed. The lobby was also well appointed. As the lobby was on the 6th floor and the elevator transfers were slightly difficult to navigate at first, but once understood it wasn’t a problem.

Jhhh

Bathroom door could not close. Put a pending amount for 3 rooms instead of2 and was on the phone for 1 hour.

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