When we checked in, the girl on reception had a face like a wet weekend in Warsaw and was borderline rude; she couldn't of cared less if we were there or not. Although now retired, I taught Hospitality Management for over 25 years and understand that the reception desk is the hotel's shop window and that first impressions really do count. Not even a good afternoon or hello, nice to see you , welcome to the County. Definitely a training deficit here to be remedied.

It’s not the Ritz but it’s also not a park bench. Hotel is fine, just needs a renovation. More like a YHA than a hotel.

We had forgot to leave the door hanger out in the morning to request new towels.., we asked at reception and they were delivered to our room within minutes either extra tea/ coffee supplies

An old fashioned hotel renovated on a small budget. Did not try the breakfast. Nothing special.

Nice historic hotel 5 minutes walk from Carlisle railway station. Large clean comfortable room. Very good value for money.

Hotel a bit dated

If you’re wanting a quiet hotel, this isn’t it. The night life outside went on till 4.30 in the morning, if your young fare enough but if your passing and want quiet, it’s not good. But it was a Saturday night, it might be different throughout the week

Found bed bugs and had to leave and find another hotel disgusting

No restaurant as advertised, no bar as advertised, very noisy but ear plugs were provided in the room

yes

Clean room. Bedside light would have been good.

Hotel was in very poor condition and unkempt rooms

Good staff , old hotel, needs a refurb.

Convenient parking. A number of useful places to eat nearby. Breakfast was freshly cooked but missed some essentials (fried egg, black pudding, fried bread....). Staff were friendly and helpful.

False fire alarm early Sunday morning. Minor inconvenience.

Great for a bargain overnight stay for a single person. Bed was comfy, carpet was new, everything was clean and I'm happy to know I've stayed in one of Carlisle's historic buildings in such a central location. Man on reception was polite and helpful, manned all night, and as I left in the morning breakfast area looked inviting. Overnight parking on the street wasn't too far away, unlimited between 6pm and 8.30am.

Fab location excellent value for money! Decor is a little dated but for what you pay you can"t complain

My only disappointment was the shower never got warm although the hand basin was fine.

The hotel is situated on Botchergate, Carlisle central pub zone, and the noise/music from the pubs literally on the corner not even 50m from our room windows is horrendous. We had an adjoining door between our rooms, and listened to a bunch of lads from 1pm onwards talking all night! The attic room upstairs, could hear every footstep (paper thin walls) Then people drunk screaming in the alleyway! Bathroom was horrendous! (Something out the shiny water m134) With a bath shower setup (yeah, shower curtain) and couldn’t even have a bath!. Place smells, and carpets bare. It’s just rundown, and £116 for the nught. Let down tbh.

Perfectly located opposite the train station! Clean, comfortable and the staff are alway helpful!