"Before immigrating to Canada, I saw so many beautiful photos and thought the whole country looked like that. After visiting Banff, I realized, 'Oh wait, that was just Banff!' It is truly stunning. We stayed at the Rimrock Resort Hotel, and it was such a chic and nice hotel with great amenities. We had an amazing time there. Definitely try it—you won't regret it!"

I left a review a few years ago with no response and hoped things would get better. I won’t go into too much detail here, but although the hotel itself is fancy and the views are unbeatable, the staff are extremely rude and it feels they are watching your every move. I was asked to leave the pool during the 18+ time (after 9pm I think) and I was not asked nicely. And I had to show my ID. After that, it felt no matter where I was a staff member was always watching what I did. I just wanted to explore the hotel’s amenities

My review got deleted from over two years ago because I’m no longer affiliated with the university. But I am taking the effort to comment again as the staff were extraordinarily prepared when my husband had a mental health crisis, where he had a very daunting panic attack. The staff were very supportive, response and knowledgeable on how to manage my husband’s mental and physical state. I always have them in my thoughts many times within a year cause I hold so much gratitude for how much they’ve done for us. When there was another unrelated medical emergency from another guest (she had an allergic reaction to the pool chlorine) the staff acted fast and in good faith.

We stayed at the Rimrock Resort Hotel as part of a Rocky Mountaineer tour. The property was spectacular, the room was spacious and had a great view. The serene surroundings and quiet atmosphere more than offset the minor inconvenience of being located outside of downtown Banff. The shuttle busses ran regularly and were a convenient way to get into town and back to the Resort.

Our 32nd anniversary stay at the Rimrock Hotel was wonderful. Even though they were undergoing construction, they still tried to make our stay pleasant. They upgraded our room with a beautiful view. We had a view of the majestic mountains with a river running through them. It was exquisite. We even looked out the window, at dusk, one evening and saw a herd of elk walking on a hiking trail just below our room window. The room was super clean and had a lot of room. I loved the extra chairs by the window with a little table. I appreciated the in room safe and refrigerator. I also appreciated having snacks in our room rather than searching for a vending machine. However, the price for those snacks was way too high. I don't think you need to pay for convenience when you are staying at an expensive hotel. We also appreciated the free shuttle to downtown. It made it easier for us to enjoy the city.