Place wasn’t fully open but still great!

This hotel is freshly opened and frankly should not be open yet! We paid $800 to stay one night and found a hotel that although beautifully designed and staffed to the hilt - does not appear to know what it’s doing. The preemptive apology note in our room should’ve been an indication of what was to come! Lack of hot water, power outlets not working, no water to wash your hands in washrooms by the lobby, super slow service at breakfast (35 mins for our order) even though the restaurant had 8 people in it (including us) - it is designed for around 150! Unsupervised (although willing) staff throughout- walking around in circles, and seemingly seeking direction. This needs managing- that’s all - but until the many kinks have been worked out- it’s an absolute cheek for them to charge what they are!

The room cleaning was terrible They didn’t even try to clean or make it look good My room wasn’t clean for 3 days and even when they were on my room they didn’t do any work like clean the bathroom or shower or the floor. The food in the restaurant was very poor and kind of not enough food for what they offered on the menu.

Mountain View Small room Overpriced

It was our anniversary and they were amazing, they not only upgraded our room for us, but we were welcomed with a surprise of champagne a congratulatory card and dessert! It was really fantastic and although it’s going through construction right now and there were times of a bit of noise it was still wonderful

When I initially booked a suite at the RimRock, there was NOTHING mentioned about an upcoming renovation. There definitely was not a discount to reflect the inconvenience of early morning banging and scaffolding up in the windows. I paid a premium price for a noisy stay and tried to spend most of my time away from the hotel to get away from the construction. It was disappointing. The staff were great.

Second stay at hotel and enjoyed it again. Hotel being remodeled, but didn't interfere with our stay. I do wish there were some better casual options for food.

Wonderful

Staff was amazing. So helpful and pleasant. The views are incredible. The property is located in a great area. Walkable to gondola and hot springs. Shuttles run all the time into town. This hotel is under renovation in some areas. That was a bit of an issue with scaffolding and noise during the day, but not horrible and it is necessary. Can’t wait to see the rooms when they are done.

Room was beautiful. Food was fabulous and staff were amazing... no complaints! Beautiful hotel. Will return for sure. Treated our pets like family too.

Great hotel all you want in one spot transit service to Banff excellent restaurants room comfy

Stayed with family

Excellent

We liked the view from our room. Dinner & snack options were a little limited, and it wasn't that easy to run back to town for food. Hotel was very nice, but some areas such as carpeting is looking a little shabby.

Very nice property, friendly staff, clean

Rooms require an update and bathrooms should be inspected for full functionality between stays.

Great stay

Lovely hotel which we had stayed at previously in 2005. Everything about the hotel is excellent but only giving 4 stars as our bathroom was in need of refurbishment. The ceiling vents and access plates were rusty and a bit of an eyesore. Other than that a very enjoyable stay.

Amazing views from dining and lobby, great dining. Convenient transportation with drop off and pickup directly from hotel to everywhere. Friendly helpful concierge staff to plan and rearrange outings due to weather. You can also borrow hiking sticks and bear spray from the concierge desk if you forget to bring your own. Hotel currently undergoing renovations so view from room not so great but did not affect stay due to being out all day during the day with activities. Glad we chose this hotel for our vacation.

Hotel is very dated. Dirty and dark hallways, fixtures in room (faucets, hooks) loose, dirty walls. Furniture in room showed excessive wear. It wasn’t communicated that construction/renovations were ongoing. Exterior not maintained. Tried to find alternative accommodations after one night but everything sold out in Banff due to long weekend. Certainly not worth the price paid.