Ellie
Friends and family with Friends
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
This hotel has a great location - breakfast was very good, decent gym and the showers are excellent…
We struggled to understand the 9.2 rating that other travellers had given. Staff weren’t overly helpful, the rooms were tired and a bit comedy in places eg you had to put a kettle on the floor to be near a plug. We paid for room upgrades which were an absolute waste of money- I questioned whether they were in fact upgrades as it definitely wasn’t better than the room friends had where they hadn’t upgraded (in fact theirs were better). In addition the upgrade was marketed as a set amount per stay but then charged per night. The parking cost is also more expensive paying the hotel directly than the station APCOA option. I haven’t stayed in other hotels in Windsor but if I go back I’ll try somewhere else next time.
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