Staff was welcoming room was as expected. Noise travels and someone had a dog howling in their room.

STAFF-CLOSE TO HOSPITAL-CLEAN--HIDDEN GEM

It was good. The front desk staff were wearing very strong cologne though, and it bothered my girlfriend who has asthma.

Clean and well located for campus activities

Great service, clean room.

This stay was extremely disappointing from start to finish. First, the front desk refused to honor the upgrade that Expedia had confirmed for me. The initial room I was assigned had a rusted shower and was clearly not in acceptable condition. I was then moved to a second room, but the window would not close properly. After waiting nearly an hour, I was finally reassigned to a third room. Unfortunately, the issues didn’t stop there. The next morning, after returning from breakfast, my room key no longer worked, adding yet another inconvenience to an already frustrating experience. I reported all of these issues to the front desk and was told that the manager would contact me to discuss compensation for the inconvenience. I am still waiting for that call. Overall, this was a very poor experience with unacceptable service and room conditions. I would strongly recommend staying elsewhere.

This stay was extremely disappointing from start to finish. First, the front desk refused to honor the upgrade that Expedia had confirmed for me. The initial room I was assigned had a rusted shower and was clearly not in acceptable condition. I was then moved to a second room, but the window would not close properly. After waiting nearly an hour, I was finally reassigned to a third room. Unfortunately, the issues didn’t stop there. The next morning, after returning from breakfast, my room key no longer worked, adding yet another inconvenience to an already frustrating experience. I reported all of these issues to the front desk and was told that the manager would contact me to discuss compensation for the inconvenience. I am still waiting for that call. Overall, this was a very poor experience with unacceptable service and room conditions. I would strongly recommend staying elsewhere.

The rooms are very dated, but the location is close to the university and the rooms are clean.

It was a long walk to the room, down several winding corridors, but the room, though small, was well-appointed. The breakfast was excellent! The grounds were spacious and gorgeous! I would like to return in warmer weather!

Great service and amazing room

Staff was great!

Tired - update

Clean rooms, comfy beds, convenient area.

Nice hotel and staff

That a beautiful place. The hotel and restaurant are beautiful. My room was very nice, exceptionally clean and comfortable. I will be back

Great amenities, to find the parking is a little confusing but the space is beautiful. Complimentary water, the food there is on the cheaper side. My only issue was the cleanliness, there was hair and dirt on the floor in and in the shower so it clearly wasnt cleaned the best on the inside.

Lovely property that sits nestled on the University of Western campus surrounded by trees. Hotel does all the basics right and for the right price. Confusing front desk location is actually down the hill and around the back. The breakfast buffet was a worthwhile option. Service from all staff members was very pleasant.

Room is clean, service is excellent. Breakfast was perfect

Good size room with good amenities. Really liked the omelette station at the breakfast lounge

Comfy bed and clean room! Great server in dining room