Receptionist was very welcoming & friendly on arrival. Looked like she needed some help but handled everything very well. Will be back again in the future

Room had no heating Half the lights and power sockets didn’t work The receptionist couldn’t be bothered to sort the issues as it wasn’t her problem.

As usual excellent service excellent value

Very good value for money, a few small aesthetic issues with the room but nothing that caused any inconvenience. £30 cheaper than other nearby hotels and I had a really good night sleep.

Room was nice. I liked the shower wet room. Clean & great for business one night stay. Location was easy

Staff friendly and polite, rooms clean couldn’t fault.

Helpful staff

Roo

Room had mold one curtains, walls, sinks. When I asked to change room was told no more rooms but could upgrade to family room (traveller of one)

Creaking floor boards in room and 1st floor corridor Noisey fan never swithing off can hear others in rooms next or above Only one price for Meal (you must have 3 courses) Not customer care I think Sauna and Steam room a few issues temp etc Well I stayed dry inside

Room was ok. Food a bit pricey so ordered to room. Stayed for work.

The room has some issues but the hotel should look at them

Was good

Staff great, room a bit smelly, but didnt complain

Parking -excellent. Helpful staff.

Everything fine ample parking

Customer service was absolutely poor. I was waiting at the counter while staff were talking about vouchers with their backs turned to me. I pressed the bell to get their attention, but I was totally ignored. Eventually, I got checked in, and this time the room was better than last, but it still didn't have a mixer tap, so that was inconvenient. I'm assuming all rooms are like this and would say they all definitely need an upgrade.

The room wasn't cleaned properly; there were spider webs hanging everywhere. The hot and cold water taps were separate; it would have been ideal to have a mixer tap. It definitely needs updating. It was noisy, so I couldn't get good rest.

Room small and noise from rooms both side coming threw the walls Went to order food in the bar to be told close early Shower system needs updating Had to pay for gym suana was not informed by H.com discount if done on booking

The staff were courteous but thin on the ground. Dinner booked for 6pm we ended up waiting an hour and a half for our main course. There were only 15 people in the dining room. The starters were reduced to a choice of 2 at the start. These arrived luke warm. By the time we got to desert 2 hours later my choice was no longer available. The standard of food served was poor. Some people left the dining room asked for refund and ordered a deliveroo which did arrive quicker than some people's mains. The staff were doing their best but everyone believed this was a management issue.